Our room has terrible Wifi signal 80% of the time.
When I inform the front desk, he (Older gentleman) just said “no one ever complain before” and treat me as a trouble maker. I only use iPad.
Because I check out the hotel at 6am in the morning, When I asked for early payment of hotel bills the day before check out, the same older employee tell me “it’s not possible to do so”. I thought he did not understand me.
When I tell him again, He said in a very inpatient and loud tone: “I just told you it it not possible”. (I was always with a smile and asking politely)
His loud tone and hand gesture were unprofessional . (I cannot believe how he treated hotel guest with such unprofessional attitude). He should just explain to me like all other normal hotel employees instead rudely almost yell at me.
My experience with this older gentleman at front desk regarding weak unstable WiFi and prepayment has been terrible. I will never return to this hotel. He should learn from other younger staffs in hotel.
kuang hong
2019 年 3 月入住 4 晚
8/10 还可以
Wingleung
2018年03月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wingleung
2018 年 2 月入住 2 晚
10/10 超赞
Darryl
与家人出行
2024年06月2日
满意:清洁度、员工和服务、住宿条件和设施
Nice hotel. Excellent location!
Darryl
2024 年 5 月入住 3 晚
8/10 还可以
Rebecca
团体旅客
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and friendly hotel - staff are lovely and helpful. Breakfast was great. Only drawback was renovation going on but it makes me keen to go back when finished.
Rebecca
2024 年 5 月入住 3 晚
8/10 还可以
Mario,Rochester
与配偶出行
2024年05月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel room we were in was recently refurbished and very nice. The hotel staff (especially the restaurant staff) was very welcoming and attentive. The area around the hotel is not that nice looking but (it was expected near the train station) - But it was safe
Mario
2024 年 5 月入住 4 晚
10/10 超赞
Joan
与家人出行, 与配偶出行
2024年05月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is centrally located. The rooms are clean and modern. The staff are very friendly and helpful.
Joan
2024 年 5 月入住 3 晚
10/10 超赞
John
与家人出行
2024年05月20日
满意:清洁度、员工和服务、住宿条件和设施
Helpful staff
John
2024 年 4 月入住 2 晚
10/10 超赞
cdg
2024年05月19日
满意:清洁度、员工和服务、住宿条件和设施
cdg
2024 年 4 月入住 4 晚
10/10 超赞
Richard
与配偶出行
2024年05月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved this place. The traditional and classic look and feel, plus the modern upgrades to the rooms.