Ratings based on 95 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Enjoyed my stay
Comment from Hotel Management
May 28, 2024 by Jorge C, Hotel Management
Thank you for choosing our hotel during your recent visit to Sacramento. It was a pleasure having you with us and we hope that you enjoyed your stay. Thank you for your positive rating and for taking time to let us know how we're doing. Please know that your survey will be shared with the rest of the team and hope you return in the not-too-distant future.
by A verified traveler
Posted May 28, 2024 on Expedia
Staff was rude. Did not clean my room. Apparently we had to request????
Comment from Hotel Management
May 28, 2024 by Jorge C, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in providing a satisfactory stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler from San Francisco
Posted May 27, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Jorge C, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in providing a satisfactory stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted May 27, 2024 on Expedia
When we arrived beds were made but there was popcorn all over the floor. Doubt the full room was cleaned. Could have called to tell them but i though it was such a inconvenience for me to call them specifically from a long drive and was looking forward to rest. The hotel looks remodeled but only the front entrance. The rest of the hotel needs more TLC
Comment from Hotel Management
May 27, 2024 by Jorge C, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in providing a satisfactory stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted May 25, 2024 on Expedia
Needs to be more upkeep.
Comment from Hotel Management
May 27, 2024 by Jorge C, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in providing a satisfactory stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted May 23, 2024 on Expedia
No bed
Comment from Hotel Management
May 23, 2024 by Jorge C, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in providing a satisfactory stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted May 21, 2024 on Expedia
Reception area was nice, rooms were fine except mold in shower grout. Did give us a rather unsettled feeling as we read the sign in our parking area stating that a “bait” car was parked there to deter auto “theft”.
Comment from Hotel Management
May 21, 2024 by Jorge C, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in providing a satisfactory stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted May 21, 2024 on Expedia
Comment from Hotel Management
May 22, 2024 by Jorge C, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in providing a satisfactory stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted May 20, 2024 on Expedia
Comment from Hotel Management
May 21, 2024 by Jorge C, Hotel Management
Thank you for choosing our hotel during your recent visit to Sacramento. It was a pleasure having you with us and we hope that you enjoyed your stay. Thank you for your positive rating and for taking time to let us know how we're doing. Please know that your survey will be shared with the rest of the team and hope you return in the not-too-distant future.
by A verified traveler
Posted May 20, 2024 on Expedia
Comment from Hotel Management
May 21, 2024 by Jorge C, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in providing a satisfactory stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
