评分基于 1,823 条真实点评
4.7 客房清洁度
4.5 服务和员工
4.6 客房舒适度
4.5 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年11月13日 发布在：Expedia
酒店管理层的评论
2023年12月6日，回复：酒店管理层 Hyatt Regency San Francisco
Dear Yazhou, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency San Francisco; we hope to see you again soon. -Hyatt Regency San Francisco
用户：真实旅客
发布日期：2023年9月8日 发布在：Expedia
酒店管理层的评论
2023年9月10日，回复：酒店管理层 Hotel Management
Dear Zhuangmin, Thank you for being our guest at Hyatt Regency San Francisco. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.-Hyatt Regency San Francisco
用户：真实旅客
发布日期：2023年8月14日 发布在：Expedia
酒店管理层的评论
2023年9月4日，回复：酒店管理层 -Hyatt Regency San Francisco
Dear Siyan, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.-Hyatt Regency San Francisco
用户：真实旅客
发布日期：2023年2月27日 发布在：Expedia
可惜没有早餐服务，停车也有点不方便
酒店管理层的评论
2023年2月28日，回复：酒店管理层 General Manager
Dear Zhiyong, Thank you for choosing Hyatt Regency San Francisco for your visit. We hope you enjoyed your time with us and that your overall experience was pleasant. However, we regret not meeting your expectations concerning the breakfast and are sorry for the inconvenience you encountered with the parking. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and allow us to show you the stay we are known for providing. -Hyatt Regency San Francisco
用户：真实旅客
发布日期：2021年9月8日 发布在：Hotels
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
Parking is not available on property only valet for 85.00 no exceptions or parking for handicap or disabled individuals. You either pay 85.00 or you park 2 blocks away for 37.00 and need to pay every time you enter the parking garage
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Be careful with the hidden charges!!!
酒店管理层的评论
2024年5月31日，回复：酒店管理层 -Hyatt Regency San Francisco
Dear Guillermo, Thank you for being our guest at Hyatt Regency San Francisco and sharing your experience. We are delighted to know you enjoyed your overall stay with us. However, we regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. But we understand your frustrations if these costs come as a surprise to you, and we hope you will accept our apologies. Thank you again for your feedback, and we look forward to your next visit. -Hyatt Regency San Francisco
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Will stay again.
酒店管理层的评论
2024年5月29日，回复：酒店管理层 -Hyatt Regency San Francisco
Dear Lauren, Thank you for staying at Hyatt Regency San Francisco. We enjoyed your kind comments about our beautiful city and excellent accommodations. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again soon. -Hyatt Regency San Francisco
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
酒店管理层的评论
2024年5月29日，回复：酒店管理层 -Hyatt Regency San Francisco
Dear Daniela, Thank you for the perfect rating. We are glad you had a wonderful time at Hyatt Regency San Francisco. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. -Hyatt Regency San Francisco
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
I have booked two rooms for two nights. Before checking in . I have called the hotel and requested connected rooms. Angela confirmed. At the time of arrival I was told that the two rooms are adjacent but not connected. I was offered to get two rooms connected for a $40 upgrade. I accepted it , however , the two new rooms , 934 and 933 , were not connected , just adjacent. Went back to the front desk, was told that I will get refunded the $49 upgrade for the two rooms. I was refunded for only one. I requested for a roller bed with the same person at the from desk , the bed was never received . Not a 4 stars hotel experience
酒店管理层的评论
2024年5月28日，回复：酒店管理层 General Manager
Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. This issue has been addressed with our staff to ensure it will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon.-Hyatt Regency San Francisco
