评分基于 253 条真实点评
4.8 客房清洁度
4.8 服务和员工
4.5 客房舒适度
4.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月9日 发布在：Expedia
I have been traveling around the world. This is the first time I was unable to check in when I arrived at the place. When I called to ask where to park (no space to park the car even blocks away), I found out check in instructions. I thought it may tell me where to park. Entering the Check in Instructions, it says you have to check in before 7pm. Otherwise you need to contact them in advance. It was not shown anywhere but was buried layers down. I checked my email. It only says you can check in after 3pm (normal). But didn’t say must before 7pm (never heard of it). No text messages and No emails about this unusual check in way. I called several times. No one picked up a call. I had to book a room at another hotel.
酒店管理层的评论
2024年5月9日，回复：酒店管理层 Kelly
Dear Xing,We are so very sorry you had trouble entering the house last night. You did not respond to our email requests for arrival time or breakfast reservations. We are a very small property with limited staff. We attempted to call you and text you on Wednesday with our after hours procedures but no response from you. After hours phone was sent via text message. Also, we have our after hours phone number posted on the front door, if late arriving guests have issues. Parking is not our responsibility but we do have a lot of information posted in FAQ on our website or if you email us in advance we are happy to assist. Again I apologize for your trouble and very sad you were not able to experience the Bed and Breakfast.
用户：真实旅客
发布日期：2024年5月6日 发布在：Expedia
The staff were so welcoming and helpful in making suggestions for things to do or how to go about them. Breakfasts were so delicious and our bed was more comfy than the resort we stayed in at our next stop!
酒店管理层的评论
2024年5月7日，回复：酒店管理层 AJ C. - Innkeeper
Thank you so much for staying with us! We appreciate the feedback, and we hope to see you in the future!
用户：真实旅客 来自：Staten Island
发布日期：2024年4月13日 发布在：Expedia
The breakfast was fantastic. The room was old and had smell of toilet drain. The air in the room was stale.
Otherwise the area is safe and there good restaurants in the walking distance.
酒店管理层的评论
2024年4月13日，回复：酒店管理层 Kelly
Thank you for your feedback Helen! I'm so sorry you found the room unsatisfactory. There is no toilet in this room so I'm very concerned about what you may have been smelling. This is an old house and it has been a wet season, we have recently painted and all windows function well. I am so sorry to hear you were not completely satisfied as we take great concern with the comfort of our guests.
用户：真实旅客
发布日期：2024年3月10日 发布在：Expedia
It’s a beautiful and very atmospheric place! I really hope to stay there again someday.
酒店管理层的评论
2024年3月11日，回复：酒店管理层 Kelly
Thank you so much Denis! We truly appreciate your business and the feedback.
用户：真实旅客 来自：Chicago
发布日期：2024年3月9日 发布在：Expedia
酒店管理层的评论
2024年4月4日，回复：酒店管理层 Sab - Innkeeper
Thank you!
用户：真实旅客 来自：Chicago
发布日期：2024年3月9日 发布在：Expedia
It's hard to find a real bed and breakfast anymore, and this one is an amazing 1892 mansion with its original charm and decor; comfortable living room to hang out in and free wine and cheese in the evening from 4-6; the innkeeper Sab is so helpful and welcoming, and the breakfast is amazing. It's truly one of a kind!
酒店管理层的评论
2024年3月9日，回复：酒店管理层 Rebecca - Innkeeper
Hello Sarah, thank you so much for your very glowing review... We loved having you stay with us and look forward to your return!
用户：真实旅客
发布日期：2024年3月2日 发布在：Expedia
My husband and I celebrated our 30th Anniversary at Chateau Tivoli, and we could not be happier with our choice of place to stay in San Francisco. It is unique, beautiful, romantic. It is centrally located to all parts of the city, making both walking and driving to the sites of interest easy. The price point is similar or lower than most nearby hotels. Delicious breakfast was served each day, and homemade cookies were always available in the spectacular "lobby". A real gem.
酒店管理层的评论
2024年3月2日，回复：酒店管理层 Kelly
Thank you so much for sharing your special day with us. We appreciate the feedback and encouragement. Congratulation on 30 years of marriage!
用户：真实旅客 来自：Saunderstown
发布日期：2024年2月20日 发布在：Expedia
Very homey and beautiful B&B, love it
酒店管理层的评论
2024年2月21日，回复：酒店管理层 Rebecca - Innkeeper
Hello Ken, Thank you for your kind review! We loved having you and your family stay with us. Please come back again. Best, the Chateau Tivoli.
用户：真实旅客
发布日期：2024年2月11日 发布在：Hotels
酒店管理层的评论
2024年2月13日，回复：酒店管理层 Kelly
Thank you so much Julienne. We appreciate your business.
用户：真实旅客
发布日期：2024年1月25日 发布在：Expedia
A beautiful place to stay. Comfy bed with a gorgeous room. The option for a private bathroom was lovely. The staff were amazing and made the stay great. Attention to my dietary needs and special requests made the experience perfect.
酒店管理层的评论
2024年1月25日，回复：酒店管理层 Sab - Innkeeper
Thanks for the thoughtful review! It was nice meeting you and being your host. :)
