Ratings based on 1,007 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Was nice
by A verified traveler
Posted May 31, 2024 on Expedia
Close to airport and had shuttle
by A verified traveler from Phoenix
Posted May 30, 2024 on Expedia
Very clean
by A verified traveler
Posted May 29, 2024 on Expedia
It was a good place especially on short notice
by A verified traveler
Posted May 29, 2024 on Expedia
Liked the airport shuttle provided.
by A verified traveler
Posted May 29, 2024 on Expedia
It was clean
Comment from Hotel Management
May 29, 2024 by Customer Care Team, Hotel Management
Hi Byron,Thank you for your review! We're pleased to hear that you found our hotel to be clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back again soon for another great experience!Kind Regards,Hotel Aluxor SFOCustomer Care Team
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted May 28, 2024 on Expedia
Good location to variety of restaurants
Comment from Hotel Management
May 29, 2024 by Customer Care Team, Hotel Management
Hi Richard,Thank you for your positive feedback! We're delighted that you found our hotel to be in a good location with easy access to a variety of restaurants. We understand how convenient it is to have dining options nearby, and we're glad you enjoyed it. Your review means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Customer Care Team, Hotel Management
Dear Joseph,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team
by A verified traveler
Posted May 26, 2024 on Expedia
Everything is great except for the noise of the cars driving outside
Comment from Hotel Management
May 29, 2024 by Customer Care Team, Hotel Management
Hi Leah,Thank you for your feedback. We're glad to hear that you've had a great experience overall. We apologize for the inconvenience caused by the noise of cars driving outside. Your comfort and satisfaction are important to us, and we will take your feedback into consideration as we strive to improve our guests' experience. If there's anything more we can do to enhance your stay, please let us know. We appreciate your understanding and hope to welcome you back for another enjoyable visit soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team
