评分基于 1,617 条真实点评
4.5 客房清洁度
4.5 服务和员工
4.4 客房舒适度
4.4 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
clean room and friendly stuff
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Hotel Aura Management
Dear Guest,Thank you for your feedback! We're pleased you found your room clean and our staff friendly. Providing a welcoming and well-maintained environment is our priority.If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future! Safe travels!Best Regards,Hotel Aura Management
用户：真实旅客
发布日期：2024年2月18日 发布在：Expedia
酒店管理层的评论
2024年2月20日，回复：酒店管理层 Hotel Aura Management
Dear Betty,Thank you for rating your stay at Hotel Aura. We hope to host you again for your next trip to Hotel Aura to serve you with a more comfortable stay and enhanced experience.Best Regards,Hotel Aura Management
用户：真实旅客
发布日期：2023年12月26日 发布在：Expedia
酒店管理层的评论
2024年1月17日，回复：酒店管理层 Customer Care Team
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
用户：真实旅客
发布日期：2023年12月20日 发布在：Expedia
酒店管理层的评论
2024年1月10日，回复：酒店管理层 Customer Care Team
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
用户：真实旅客
发布日期：2023年12月18日 发布在：Expedia
酒店管理层的评论
2024年1月10日，回复：酒店管理层 Customer Care Team
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
用户：真实旅客 来自：Santa Barbara
发布日期：2023年12月11日 发布在：Expedia
酒店管理层的评论
2023年12月12日，回复：酒店管理层 Hotel Aura Management
Dear Shuiqing,Thank you for a Perfect Score Rating on your stay at Hotel Aura. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit. Best Regards,Hotel Aura Management
用户：真实旅客
发布日期：2023年7月11日 发布在：Expedia
No water
酒店管理层的评论
2023年7月18日，回复：酒店管理层 Hotel Aura Management
Dear Ruth, We apologize for the inconvenience you experienced with the lack of water. This is certainly not the level of service we strive to provide. It's possible that there might have been a temporary issue with the water supply or maintenance work being conducted during your stay.We recommend reaching out to our front desk or management team immediately to report the situation so that they can address it promptly. They will be able to provide you with further assistance and updates regarding the water situation. Once again, we apologize for any inconvenience caused and appreciate your understanding. Best Regards,Hotel Aura Management
用户：真实旅客
发布日期：2023年7月10日 发布在：Expedia
酒店管理层的评论
2023年8月8日，回复：酒店管理层 Customer Care Team
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
用户：真实旅客
发布日期：2023年5月11日 发布在：Hotels
酒店管理层的评论
2023年5月13日，回复：酒店管理层 Customer Care Team
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
用户：真实旅客
发布日期：2023年1月13日 发布在：Hotels
酒店管理层的评论
2023年1月16日，回复：酒店管理层 Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
