Ratings based on 1,192 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 2, 2024 on Expedia
Close to Oracle park
No valet parking available
Room not ready due to sofa bed
Came back when told it should be ready - was not
Went to roof bar had to buy a $15 beer I couldn’t drink
Was not texted room was ready
Even though they asked 3x’s if we needed sofa bed it was not made up since we didn’t ask for it to be made
Over $300 for a room and we had to make up our own bed with only 1 sheet that was available in room
Shower was ice cold in the morning
by A verified traveler
Posted Jun 1, 2024 on Expedia
We had a great stay We Went to a Giants game while we were there. Love the location for that!
Comment from Hotel Management
Jun 2, 2024 by Zuleicka, Hotel Management
Thank you so much Kevin for your kind review! We hope you visit us again in the future.
by A verified traveler
Posted Jun 1, 2024 on Expedia
by A verified traveler
Posted May 30, 2024 on Expedia
The front desk check in was quick and efficient, really welcoming. The room was nice, the beds could be more comfortable, especially the main bed. The breakfast was good, easy in and out. Overall, great experience.
Comment from Hotel Management
May 30, 2024 by Zuleicka, Hotel Management
Thank you Matthew, for your amazing review! We really hope you come visit us again :)
by A verified traveler
Posted May 30, 2024 on Expedia
Overall the hotel was great. Staff were very helpful and friendly advising on baseball tickets, laundry, food, transportation etc. . Breakfast daily was great, with wide assortment. The parking costs were expensive, but I realized that it’s comparable to the parking in the area. The giants stadium is 1 block from hotel and this causes the parking garages to raise prices significantly on game days. I regret renting a car due to the hassle and costs of parking (almost as high as the rental itself) so do some research before doing this.
But I did enjoy my stay here. It’s next to the bay with grocery stores and food close by. It’s about 10 mins walk from the Moscone Centre in the financial district. If I visit again; would definitely stay here!
Comment from Hotel Management
May 30, 2024 by Zuleicka, Hotel Management
Thank you for your detailed review! We appreciate it. We hope to see you again for another game! :)
by A verified traveler
Posted May 28, 2024 on Expedia
Breakfast buffet was tasty. The staff were very accommodating
Comment from Hotel Management
May 28, 2024 by Zuleicka, Hotel Management
Thank you so much for your amazing review, we hope to see you again soon :)
by A verified traveler
Posted May 28, 2024 on Expedia
Parking is nonexistent - everything else was great
Comment from Hotel Management
May 28, 2024 by Zuleicka, Hotel Management
Thank you so much for your review! We do have parking on site, but it does sell out pretty quickly, especially with events going on at Oracle Park. We hope you visit us again in the future :)
by A verified traveler
Posted May 28, 2024 on Expedia
Pleasantly surprised with walk ability to oracle and transportation. Felt safe and staff was wonderful. Will stay again
Comment from Hotel Management
May 28, 2024 by Gen, Hotel Management
Hi Brittany! Thank you for your kind review, we're glad you enjoyed your stay! We hope to serve you again in the near future!
by A verified traveler
Posted May 28, 2024 on Expedia
Beautiful updated property in an old city. Hot water worked in faucets and shower, ac and heater was fast in the room, and I had a water dispenser on my floor. I wish the breakfast selection with a little more than what they provided, especially for such a large hotel, but free hot breakfast is always a plus.
Comment from Hotel Management
May 28, 2024 by Gen, Hotel Management
Hello Jasmine Marie! Thank you so much for your kind review! We're glad you had a great stay. Please feel free to share with us directly on what we can do to improve our breakfast. We hope you visit us again soon!
by A verified traveler
Posted May 28, 2024 on Expedia
Great staff, good breakfast, clean. Would stay there again.
Comment from Hotel Management
May 28, 2024 by Gen, Hotel Management
Hi Marco. We're thrilled you had a great stay and enjoyed our breakfast! We look forward to serving you again!
