Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Just a little loud because of my upstairs neighbors . Also because of planes but other than that great stay!
Comment from Hotel Management
May 29, 2024 by Guest Relations Management, Hotel Management
Dear Candice, Thank you so much for sharing your feedback with us! We're thrilled to hear that you had a great stay overall. We understand that noise can sometimes be a challenge, especially with upstairs neighbors and planes passing by, but we're glad it didn't overshadow your experience with us. Your comfort and satisfaction are paramount to us, and we'll definitely take your comments into consideration to ensure we continue providing excellent stays for all our guests. We hope to welcome you back soon for another wonderful experience!
by A verified traveler
Posted May 23, 2024 on Expedia
The mattresses are comfortable, but if you prefer a firm bed, then the mattress may be too soft. The breakfast was good and convenient, but you have to get down to the dining area before 9:30 am.
Comment from Hotel Management
May 24, 2024 by Guest Relations Management, Hotel Management
Dear Zulema, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our mattresses comfortable, even though they might lean towards the softer side. Your feedback regarding the breakfast timing is duly noted, and we'll certainly take it into consideration to improve our service. We're delighted that you enjoyed our breakfast offerings, and we hope to have the pleasure of welcoming you back soon for another wonderful stay!
by A verified traveler
Posted May 23, 2024 on Expedia
Everything is good.
Comment from Hotel Management
May 24, 2024 by Guest Relations Management, Hotel Management
Dear Majid, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had an enjoyable experience during your stay. Your positive rating means a lot to us and serves as encouragement for our team to continue delivering exceptional service. If there's anything specific you loved or any suggestions for improvement you have, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted May 22, 2024 on Expedia
Nice quiet area.
Comment from Hotel Management
May 22, 2024 by Guest Relations Management, Hotel Management
Hi Eduardo!We're delighted to hear that you enjoyed the peaceful surroundings during your stay with us! Creating a tranquil atmosphere where our guests can relax and unwind is always our top priority. Thank you for taking the time to share your experience, and we look forward to welcoming you back for another serene getaway soon!
by A verified traveler
Posted May 22, 2024 on Expedia
Towels in the room not clean
Comment from Hotel Management
May 22, 2024 by Guest Relations Management, Hotel Management
Dear Nazil,We're truly sorry to hear about your disappointing experience with the cleanliness of the towels during your stay. Cleanliness is of utmost importance to us, and we sincerely apologize for any inconvenience this may have caused. Your feedback is invaluable to us as it helps us identify areas for improvement, and rest assured, we are addressing this matter with our housekeeping team to ensure that such issues are promptly rectified. We hope you'll give us another opportunity to provide you with the exceptional service and cleanliness that we strive for. Thank you for bringing this to our attention.
by A verified traveler
Posted May 21, 2024 on Expedia
Comment from Hotel Management
May 24, 2024 by Guest Relations Management, Hotel Management
Dear Khanh, Thank you for taking the time to share your feedback with us. While we're glad to have had you as our guest, we're always striving to exceed expectations, and we're sorry to hear that your experience didn't quite meet your expectations. Your feedback is valuable to us, and we'll use it to continue improving our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience that truly reflects the level of hospitality we aim to deliver. If there's anything specific you'd like to address or if you have any suggestions for us, please don't hesitate to reach out. We appreciate your support and look forward to the chance to serve you better.
by A verified traveler
Posted May 21, 2024 on Expedia
Comment from Hotel Management
May 22, 2024 by Guest Relations Management, Hotel Management
Hi Heng!Thank you for rating us 4 out of 5! We’re delighted to see you enjoyed your stay overall. Your feedback is greatly appreciated, and if there are any specific aspects of your visit that you particularly liked or think we could improve upon, we’d love to hear more. We look forward to welcoming you back for an even better experience next time!
by A verified traveler from Foster City
Posted May 21, 2024 on Expedia
Comment from Hotel Management
May 22, 2024 by Guest Relations Management, Hotel Management
Hi Jean!Thank you so much for your perfect 5 out of 5 rating! We're thrilled to know you had a great experience with us. Your support and satisfaction mean the world to our team, and we can't wait to welcome you back for another wonderful stay. If you ever have any specific feedback or suggestions in the future, we'd love to hear from you.
by A verified traveler
Posted May 20, 2024 on Expedia
Clean towels, good service
Comment from Hotel Management
May 21, 2024 by Guest Relations Management, Hotel Management
Hi Hanh!Thank you for sharing your experience with us. We're delighted to hear that you found our towels clean and appreciated the service provided during your stay. However, we also understand that there might have been some aspects that fell short of your expectations. Your feedback is invaluable to us, and we are committed to addressing any issues you encountered to ensure that your next stay with us exceeds your expectations in every way possible. We hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted May 20, 2024 on Expedia
Clean rooms, easy parking and the staff was very friendly.
Comment from Hotel Management
May 20, 2024 by Guest Relations Management, Hotel Management
Dear Stacy, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our rooms clean and comfortable, and that our parking facilities met your needs. Our team works hard to ensure every guest feels welcomed and taken care of, so it's wonderful to hear that you found them to be friendly. We truly appreciate your kind words and hope to welcome you back for another fantastic stay soon!
