Ratings based on 1,397 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 29, 2024 on Expedia
Check in was super easy and staff was nice.
by A verified traveler from Alma
Posted May 28, 2024 on Expedia
Friendly staff. Great breakfast. Lovely room, pool area and hot tub. Could use new/better pillows in the rooms. Great restaurant (Spoons) within walking distance. Room was kind of dark but it was clean.
by A verified traveler
Posted May 28, 2024 on Expedia
This isn't the property to save a few dollars! Spend alittle more and be happy. In our 4 days, we had crackhead hanging out side by our vehicles, people being careless about kids while smoking weed, the rooms had paper thin walls that you can hear everything from people walking, talking and other activities. Very little sleep the entire 4 days. I wouldn't recommend it since there are other nice hotels near by
by A verified traveler
Posted May 26, 2024 on Expedia
Very clean and lovely staff
Comment from Hotel Management
May 29, 2024 by Customer Care Team, Hotel Management
Dear Haily, we are thankful for giving our hotel a splendid rating for our lovely staff services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team
by A verified traveler
Posted May 24, 2024 on Expedia
The property is not taken care of and needs a major overhaul. Walking to our room there were trash in the walkway and at any moment you’ll hear someone yelling at the top of their lungs at their kid or about something else I was just waiting for the cops to be called. But wasn’t all bad , check in was smooth and customer service was great and very helpful. Having free breakfast and free parking was great as well but I probably won’t stay here again.
Comment from Hotel Management
May 29, 2024 by Customer Care Team, Hotel Management
Dear Amber, we sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that the property did not meet your expectations and that the environment was not as peaceful as it should be. We appreciate your kind words about our smooth check-in process and helpful customer service, as well as the complimentary breakfast and parking facility. Your feedback about the cleanliness and noise disturbances is invaluable, and we are committed to addressing these concerns promptly to enhance our guests' experience. We hope you might reconsider staying with us in the future, so we can provide a much-improved experience. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at La Quinta Inn & Suites.Best Regards,Customer Care Team
by A verified traveler
Posted May 22, 2024 on Expedia
No cameras in parking lot makes for broken bottles, stolen items & homeless encampments.
Comment from Hotel Management
May 23, 2024 by Customer Care Team, Hotel Management
Dear Stanley, we are very sorry to hear about your experience with the security measures in the parking lot. The safety and security of our guests and their belongings are our top priorities, and we regret that this was not reflected during your stay. We will take immediate action to enhance surveillance measures, including considering the installation of cameras. We are thankful to you for sharing your honest review, as they help us identify areas of improvement for our hotel. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular La Quinta guest experience in all aspects!Best Regards,Customer Care Team
by A verified traveler
Posted May 20, 2024 on Expedia
The place is very run down
Comment from Hotel Management
May 22, 2024 by Customer Care Team, Hotel Management
Dear Thomas, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the rundown state of the property that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team
by A verified traveler
Posted May 20, 2024 on Expedia
the refrigerator was not working properly. The room was nicely clean, it was stocked well. The workers were very nice.
Comment from Hotel Management
May 22, 2024 by Customer Care Team, Hotel Management
Dear Elias, thank you for your feedback. We’re glad to hear that you found the room nice, clean, and well-stocked. It is delightful to learn that our staff was very pleasant. However, we apologize for the inconvenience caused by the refrigerator not working properly. We are addressing this issue to ensure it doesn't happen again. We hope that no other disturbances hindered your experience with us. Please book in advance for your next visit and let us know, for we shall be thrilled to accommodate you with all our facilities running at their best.Best Regards,Customer Care Team
by A verified traveler from Hialeah
Posted May 20, 2024 on Expedia
accessibility in the hotel is so lenient. not so safe
Comment from Hotel Management
May 21, 2024 by Customer Care Team, Hotel Management
Dear Zenn, thank you for sharing your concerns about the accessibility and safety of our hotel. We apologize for any inconvenience or discomfort you experienced during your stay. Our guests' safety is our top priority, so we are currently reviewing our accessibility features and security protocols to ensure that they meet the highest standards and provide a relaxing environment for all our guests. We appreciate your feedback, as it helps us to continually improve our services. We hope to have the opportunity to welcome you back and provide a safer and more comfortable stay at La Quinta Inn & Suites.Best Regards,Customer Care Team
by A verified traveler
Posted May 19, 2024 on Expedia
This property was in poor condition. Not clean, very old and used, and a lot of wear everywhere meaning exterior of hotel, hallways, elevator, and hotel rooms. The only thing a tiny descent was the lobby but it smelled like strong bleach!! The hotel room had a lot of wear and smelled like smoke. It was gross! The breakfast is awful. I have had many continental breakfasts at hotels and I don’t know how you can get it wrong, but they did. Quality is not good at all. Had a beligerent neighbor who was loud and obnoxious. Woke us up twice in a row at 6am! Homeless guy on stairs one night and the police were called the second night on a a lady in the lobby. Didn’t feel safe at all! Awful experience. First and last time I stay at La Quinta hotels.
Comment from Hotel Management
May 21, 2024 by Hotel Manager, Hotel Management
Hello Flor,I’ve read your comments about your stay at La Quinta Orange County: WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you. I do realize you requested 2 Queen beds with a pool view. The staff attempted to accommodate your request sincerely. Unfortunately, they were unable to reach you with the number you have on file with Expedia.
