Overall the property and room was in good shape and clean. The only issue was the front desk staff. Twice our key cards became demagnetized and rather than swapping out cards the person kept blaming my wife and I that we carry them incorrectly. We travel a bit and have never had this issue. The one issue with this is you park underground and now they would not work in parking garage elevator so you had to walk up stairs to outside to get back in. The other was one day housekeeping never came to clean the room. Two staff members said same thing "they were likely too busy to get to your room" how is that an answer. Main thing is take ownership if something goes wrong, do not pass it off or blame the customer.
Kevin
2024 年 5 月入住 5 晚
2/10 糟糕
Samuel
2024年05月28日
不满意:员工和服务
I’m not one to leave bad reviews, but we traveled into town and days before requested (2) cribs for our 12 month old twins. They were “set aside” for us, but when we arrived they only had one. They were not able to accommodate our request as promised and the staff was not very helpful.
Samuel
2024 年 5 月入住 1 晚
8/10 还可以
Katrina
与配偶出行
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and quiet
Katrina
2024 年 5 月入住 2 晚
4/10 很差
janet
与家人及幼儿出行
2024年05月27日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The beds were terrible. Very lumpy and squicky. The bathroom vent was so dusty and bathroom itself didnt look clean.
janet
2024 年 5 月入住 2 晚
10/10 超赞
katherine
2024年05月27日
满意:员工和服务
katherine
2024 年 5 月入住 1 晚
6/10 一般
Elizabeth,Sylmar
与家人出行
2024年05月27日
满意:清洁度、员工和服务、住宿条件和设施
.
Elizabeth
2024 年 5 月入住 1 晚
6/10 一般
Kelly
与家人及幼儿出行
2024年05月26日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
The property was okay. It was noisy with people running down the halls. One elevator was broken the whole time which made long waits for guests to go up and down to garage.