The aircon broke down one night but the engineers were off and no one could fix it. They could not change the room and I didn't have a good sleep the whole night.
Asked hotel to call airport shuttle for picking up at 5a.m. Hotel staff promised to send details with confirmation number for pick up but hasn't done so, ending up I have to pay 3 times more for taxi. Concierge Manager refused to accept responsibility and even no apologies.
真实旅客
10/10 超赞
Johnny
2024年05月7日
Johnny
2024 年 4 月入住 1 晚
8/10 还可以
Karina
2024年04月30日
Karina
2024 年 4 月入住 1 晚
8/10 还可以
Karina
与家人出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is really very comfortable. The room we booked has a bedroom and a living room and kitchen. Very comfortable and spacious. The staff were attentive and helpful. I just have to point out that I found the breakfast a bit poor compared to the quality of the hotel. We stayed 4 nights and they always served almost the same thing with little variety.