评分基于 996 条真实点评
4.2 客房清洁度
4.1 服务和员工
4.2 客房舒适度
4.0 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
It was very clean and the staff was very helpful. Loved my stay here!
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Gerente General
Dear AzalieThank you for making our Occidental Papagayo your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.We are grateful for your compliments towards our staff, we are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
Food quality, variety and cleanness was terrible. I had diarrhea . Management inconsiderate anf unhelpful.
酒店管理层的评论
2024年5月20日，回复：酒店管理层 Gerente General
Dear Kay KhosrowAlthough we sincerely regret your disappointment with your stay in Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guest's experience among us. We also regret that our food could not meet your expectations and reading that you were taken ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年5月15日 发布在：Expedia
Excellent resort, gorgeous people
酒店管理层的评论
2024年5月15日，回复：酒店管理层 Gerente General
Dear RosalinaWe would like to express our appreciation for the comment of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Gerente General
Dear EdainWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年5月6日 发布在：Expedia
酒店管理层的评论
2024年5月7日，回复：酒店管理层 Gerente General
Dear GuyWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客 来自：Rock Springs
发布日期：2024年5月5日 发布在：Expedia
It was beautiful and I would stay here again. The beach was wonderful
酒店管理层的评论
2024年5月6日，回复：酒店管理层 Gerente General
Dear TamaraWe would like to express our sincerest gratitude for choosing Occidental Papagayo hotel this time, it is indeed a great source of satisfaction to read that you had a pleasant stay among us.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年5月4日 发布在：Expedia
Great value and location. Nice beach. Nice pools. Great view of the bay.
酒店管理层的评论
2024年5月6日，回复：酒店管理层 Gerente General
Dear Mary LynnThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel was able to meet all your needs during your stay.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年4月29日 发布在：Expedia
We went to Occidental Papagayo all inclusive for 9 days 8 night honeymoon. It was absolutely beautiful, clean, fine dining. Staff was friendly and very helpful. Excursions were amazing. Larry and JJ are very good at their jobs. The guides and drivers went out of their way to make the experience great!!! Loved it!!!
酒店管理层的评论
2024年4月29日，回复：酒店管理层 Gerente General
Dear Rita FayeFirstly we would like to thank you for the lovely review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. We are proud to know that we fulfill our main objective by satisfying the needs of our guests and exceeding their expectations, offering them unique and unforgettable experiences, especially when it comes to special occasions. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年4月26日 发布在：Expedia
Beautiful view ,food it was ok nothing special drinks ok staff need more training how to be more hospitable
酒店管理层的评论
2024年4月29日，回复：酒店管理层 Gerente General
Dear SandraAlthough we sincerely regret your disappointment with your stay in Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guest's experience among us. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年4月21日 发布在：Expedia
The staff were super friendly and helpful. The room and view was superb. Lots of stairs and inclines - was fine for me but not everyone would be able to walk the resort
酒店管理层的评论
2024年4月22日，回复：酒店管理层 Gerente General
Dear IreneThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager
