评分基于 3,106 条真实点评
4.4 客房清洁度
4.5 服务和员工
4.4 客房舒适度
4.4 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
Was locked out of the room for 30 minutes because of a faulty battery in the card reader. People at the front desk were rude when inquiring and gave me fake eta for fixing the issue. WhenI asked again about a realistic time line I got treated with condescending rude attitude.
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
Great
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Director of Operations
Dear Jackie, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations
用户：真实旅客 来自：Brevard
发布日期：2024年6月2日 发布在：Expedia
Great location and wonderful service in all categories. Best place to stay in Savannah.
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Director of Operations
Dear Robert, Thank you for recommending us. It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Director of Operations
Dear Kaori, Thank you so much for the perfect rating of your time at Hyatt Regency Savannah. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Best Regards, Jason CalderalaDirector of Operations
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
Great service and location. Very clean. Exactly what I expect from Hyatt.
酒店管理层的评论
2024年6月2日，回复：酒店管理层 General Manager
Dear Anthony, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
I really like the hospitality.
Front Desk : Jennifer
Restaurant : Melody and Ella
Room/luggage : Michael and Robert.
They really made my trip a pleasant one. I would be coming back very soon
Venkat Bokka
酒店管理层的评论
2024年6月2日，回复：酒店管理层 General Manager
Dear Venkata, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. We will share your compliments with the team, especially with the staff mentioned in the review. Thank you for choosing Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
The on property dining was excellent with acknowledgement to Polly the Chef. The Hotel
services desk via Jennifer the manager went
above and beyondto make our stay pleasant.
酒店管理层的评论
2024年6月2日，回复：酒店管理层 Director of Operations
Dear William, On behalf of our staff, thank you for the terrific review! We are pleased to know how much you enjoyed your meal and our thoughtful service. We will share your compliments with the team, especially Polly, Jennifer, and the Chef. On behalf of all of us at Hyatt Regency Savannah we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
I have no complaints. Good, clean hotel in a great location.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Director of Operations
Dear Gaspar, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
Our room AC was broken. It wouldn’t turn down past 79 degrees. We had let the front desk know… they never sent anyone to fix it. We called again and they sent someone to bring a fan but AGAIN, the AC NEVER went below 79 degrees. It was miserable. We talked to the manager the following day.. where they informed us they couldn’t give us a discount because we booked through Expedia. That they had no solutions for us. I won’t be staying here again. Waste of $200
酒店管理层的评论
2024年6月2日，回复：酒店管理层 Director of Operations
Dear Samantha, Thank you for taking the time to leave your review. We genuinely regret that you had some challenges controlling the temperature in your room. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will visit again so we can provide you with the flawless visit you deserve.Best Regards, Jason CalderalaDirector of Operations
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
The welcoming staff, along with a complimentary beverage. The valet parking and the bell hops who are very friendly and helpful. The breakfast available is fantastic and you won't leave hungry. Being able to walk right out to the area along the riverfront was most definitely a plus.
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Director of Operations
Dear Laura, Thank you for staying at Hyatt Regency Savannah and sharing your experience. We are delighted to know you were pleased with our ideal location, courteous associates, and excellent breakfast and complimentary beverages. It was a pleasure to host you, and we look forward to welcoming you back soon.Best Regards, Jason Calderala,Director of Operations
