I usually stay at the big hotel chains where you already know what to expect. Stayed at the Barcelona Edition, The Edition Madrid and the Autography collection Granada this time in Spain. Amazing hotels with the professional and knowledgeable staff members. Had an amazing experience.
However, I was brave enough to book boutique hotel just by looking at the pictures. Was still expensive. Huge disappointment. No doorman, no bellman, no valet parking and only one staff at the front desk. You have to public park 5 mins away from the hotel. And there’s no space to load and unload your suitcases in front of the hotel.
Very unprofessional staff members. Cristina, the front desk member refused to help me with loading my suitcases and she said that’s not part of her job description. She forgot to remind me the breakfast was included in my hotel which we ended up eating out every morning. And the best part was one of the staff told me literally “shut up”. Meanwhile I paid about 1,000 euros for two nights.
Hotel facilities were good, but definitely not the service and professionalism in this property.
You know if this hotel is good when the staffs are not just friendly but also professional handling any complaints and conflicts with the guest. I felt discriminated and humiliated. I feel very disappointed that these staffs at the property totally affected my impression of my entire trip to Spain.