Ratings based on 955 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 2, 2024 on Expedia
Only one night stay but seemed like a nice property
by A verified traveler
Posted Jun 1, 2024 on Expedia
by A verified traveler
Posted May 31, 2024 on Expedia
I like that it has parking below if it rains it you don't have to worry about getting wet. The view is beautiful. Noise free. The bed ia very comfortable. I had no issues. Would recommend
by A verified traveler
Posted May 29, 2024 on Expedia
Friendly environment
Comment from Hotel Management
May 31, 2024 by Customer Care Team, Hotel Management
Demetria, We appreciate your choice to stay with us at Hilton Garden Inn Shelton and are happy to hear our hotel's friendly environment was the highlight of your visit. We strive to create a welcoming atmosphere for all our guests, and your feedback lets us know we're on the right track! It was a pleasure to host you, and we eagerly await your next visit and the chance to host you again with our signature hospitality. Thank you for your stay and your uplifting comment. Safe travels!Best,John, GM
by A verified traveler
Posted May 29, 2024 on Expedia
A very friendly environment
Comment from Hotel Management
May 31, 2024 by Customer Care Team, Hotel Management
Demetria, We appreciate your choice to stay with us at Hilton Garden Inn Shelton and are happy to hear our hotel's friendly environment was the highlight of your visit. We strive to create a welcoming atmosphere for all our guests, and your feedback lets us know we're on the right track! It was a pleasure to host you, and we eagerly await your next visit and the chance to host you again with our signature hospitality. Thank you for your stay and your uplifting comment. Safe travels!Best,John, GM
by A verified traveler
Posted May 29, 2024 on Expedia
Everything
Comment from Hotel Management
May 31, 2024 by Customer Care Team, Hotel Management
Thank you for the positive rating, Demetria! It's a pleasure to read you enjoyed every aspect of what we offer at Hilton Garden Inn Shelton. Your satisfaction is important to us, and we're so glad we met your expectations on this visit. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you again when your travels bring you back to the area. Thank you for choosing us. Have a safe trip!Best,John, GM
by A verified traveler
Posted May 28, 2024 on Expedia
Beth very old resrom not good
Comment from Hotel Management
May 31, 2024 by Customer Care Team, Hotel Management
Hello Fahri, Thank you for taking the time to share your thoughts about your recent stay. We are constantly working to improve our hotel and facilities based on what we learn from our guests, and your insights are helpful. We understand the importance of an up-to-date facility for our guests and apologize for not meeting your expectations in this area. We undertake periodic renovations/repairs as part of the hotel's routine upkeep, and we assure you that we have noted your comments about the bath and restroom to consider and prioritize for future improvements. Thanks again for your stay and your feedback. We hope to serve you better the next time!Best,John, GM
by A verified traveler
Posted May 27, 2024 on Expedia
For sure staying again
Comment from Hotel Management
May 29, 2024 by Customer Care Team, Hotel Management
Thank you for awarding us a 5/5 rating and letting us know you would choose to stay with us again, Vicnia! Your kind words and perfect score brighten our day! We appreciate you making Hilton Garden Inn Shelton your preferred choice for this trip and future visits, and we hope to cherish guests like you by welcoming you back many more times in the future. Enjoy your travels, and see you again soon!Best,John, GM
by A verified traveler
Posted May 27, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted May 25, 2024 on Expedia
I did not checked in. When I made it to the property they said it was cancel
Comment from Hotel Management
May 25, 2024 by Martha Head, Hotel Management
Good morning,Your reservation was cancelled because of non-payment. You were contacted prior to your arrival to secure your reservation.
