It’s the F1 weekend so it was fairly busy so I do understand it was hectic. However, no information shared during check-in, no operator picking up the phone after 12am, no one did house keeping the first day we were there. And when they did housekeeping they started ringing the bell at 9am. And we realised we didn’t have a DND sign in our room when we walked past others and seeing they have one. Not a particularly pleasant stay but convenient enough.
Mun Kay Mandy
2022 年 9 月入住 4 晚
10/10 超赞
Kwan Ying Rita
商务旅客
2020年02月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel and excellent service
Very good environment and excellent service
Kwan Ying Rita
2020 年 2 月入住 1 晚
8/10 还可以
真实旅客
商务旅客
2020年01月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 12 月入住 2 晚
2/10 糟糕
EmilyLam
与配偶出行, 团体旅客, 商务旅客
2019年11月4日
满意:住宿条件和设施,服务设施
不满意:员工和服务
I and my husband stayed at Rm 636 of Mercure at Stevens Singapore from Oct. 21 to 25. Basically, the hotel facilites are good though room is small as many other hotels are in Singapore. But I was completely disappointed to its housekeeping staff and the hotel management for their respond to my complaint about the lost of my Thai Club membership card in the hotel room that I was staying at. I was even told by the hotel manager on duty for searching my room for my claimed lost card when I was at present in the room of which she implied that I was making up the lost card "story" and denied their duty of taking my card from the card slot of the room on the 2nd day during my stay. This made me so angry and I would never stay at this hotel in the future. If housekeeping staff are not honest, the hotel guests' personal properties will be at risk.
EmilyLam
2019 年 10 月入住 4 晚
4/10 很差
真实旅客
商务旅客
2019年10月25日
满意:客房舒适度,住宿条件和设施
不满意:员工和服务
Checked in experience was bad. Front desk got the credit card to make deposit. After that saying need to wait for 1hour, cuz the room is not ready. After 1hour, they kept asking me to wait. However, they help me transfer to similar level.