Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 1, 2024 on Expedia
by A verified traveler
Posted May 31, 2024 on Expedia
The property was clean and well maintained.
by A verified traveler
Posted May 30, 2024 on Expedia
It was convenient and staff were super hrlpful.
by A verified traveler
Posted May 27, 2024 on Expedia
Fine
by A verified traveler
Posted May 25, 2024 on Expedia
It tool 1.5 hours to check in. I reserved the room through you folks, but the hotel never recieved the reservation. I should be given a discount .
Comment from Hotel Management
May 28, 2024 by Casey Johnson, Hotel Management
Thank you for taking the time to share your experience with us. I would like to take this opportunity to apologize for the problems you experienced checking into our hotel. This is certainly not the typical check in experience. We will be using your situation to help train our staff to ensure more efficient service moving forward. Although negative guest feedback is difficult to hear, we value it very much so that we can improve our overall guest experience.If you plan on staying with us in the future please reach out to me directly to reserve your room. I hope that you will give us another opportunity to provide an improved experience and overall stay.Warm Regards,Casey JohnsonAssistant General Manager
by A verified traveler
Posted May 24, 2024 on Expedia
Nice hotel with great amenities, outdoor and indoor pools that are well maintained and great breakfast selections. Staff was pleasant and friendly.
by A verified traveler
Posted May 22, 2024 on Expedia
Very nice that this hotel is also with the Windjammer restaurant.
by A verified traveler from Cape Coral
Posted May 21, 2024 on Expedia
Nice location and staff
by A verified traveler
Posted May 21, 2024 on Expedia
The lamp on the desk did not work. The wakeup call was a 1/2 hour late.
The shuttle driver was great and availability of coffee was much appreciated.
by A verified traveler
Posted May 20, 2024 on Expedia
