4/10 很差
Olivia
与家人及幼儿出行
2024年05月30日
不满意：清洁度、员工和服务、住宿条件和设施
I booked this hotel for the night before my little boys birthday as we was heading to Paultons park the next day so decided to give them a treat the night before rather than booking a cheaper option. When we arrived it all seemed very lovely and headed up to the room to drop our bags before going for a drink and to have some food. On first look to room looked fine. When we got to the bar there was no one around to serve. A sign told us to ask as reception if no one was around however there was no one at reception either. Once someone finally did arrive there were rude and very short with me when asking about what wines and beers they have. I felt as if I was getting on his nerves. There was also no option for any food even though there was bar menus. We got talking to another family that were staying and they said the same about the waiting times which on a summer’s warm evening isn’t very good. We headed up to the room to order a pizza from an outside venue as the children were hungry. I then decided to have a shower. The bathroom smelt of damp and mould and I soon realised what the cause was. A bath mat that had been aloud to become mouldy this had clearly been left time and time again to get in such a state. I called down to reception to have them change it as the shower was to slippy and dangerous to use without but after waiting for 5/7 minutes with no answer I gave up. The bed was comfy. The breakfast was poor eggs were made to order but inedible & the buffet was cold
Olivia
2024 年 5 月入住 1 晚