Southwood Riviera Vacations

Staff were very friendly and helpful. Room was very clean.

Outstanding property for dog-travellers. Would do the Bungalows again, how many hotels have this much outdoor walking area?

Our experience at the hotel was great! Mini romantic getaway. The staff was awesome! Kind and genuine. Everything was almost perfect, except for: 1. Not receiving the room I had reserved. After the valet guy helped us move in our belongings, he noticed there was no iPad for controlling of the lights (not a big issue). But after following up for us, they then offered us another room that had an iPad and happened to be exactly the room we had been anticipating. I was about to talk to the front desk when this opportunity came up, so, it worked out on it's own. 2. One of the chairs by the "mini library" was dirty; crumbs in the crevices. And the rug was pretty stained by the main table in the living room. 3. We found two spiders in our stay. One which bit my partner. I mean, insects are insects, but it was a surprise to find two. One we could ignore, but two, we were like, "alrighttt what's going on here" 4. We asked for ice at night around 1030-11pm. I first asked if there was an ice machine. They said no, but that they could send some ice up from the restaurant. Time passed and no ice ever showed up. We can surpass that but there was no other way to cool down some water or drinks considering their mini fridges are only for their resaled beverages. Overall, it was a nice getaway.

Michael is an amazing man! Front desk dude, love ya brother!

The guest elevators were inoperable from the Sat-Fri of our trip and we were directed to ‘share’ the staff elevators. Another guest told us this was the 4th time elevators were out during a number of visits by him. Also pretty upset to have to pay $66 a day for parking—no free parking. Then there’s the $57 resort fee. Don’t think my 12 year old used the Business Center!!!