Ratings based on 969 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 19, 2024 on Expedia
The hvac system was way too loud and very grungy looking. TVs were mounted oddly and way too low. Cleanliness was decent. Nice location.
Comment from Hotel Management
May 20, 2024 by Candi B, Hotel Management
Dear Ophelia,Thank you for sharing your feedback following your recent stay with us. We're glad to hear that you appreciated our hotel's cleanliness and convenient location. However, we apologize for any inconvenience caused by the HVAC system noise and the placement of our TVs, unfortunately we are limited in placement options due to the design of the individual rooms. Your comments are valuable to us, and we will address these issues to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future! We were very happy to have you stay with us!
by A verified traveler
Posted May 10, 2024 on Expedia
This was a very comfortable place to stay. But real noisy with all the traffic.
Comment from Hotel Management
May 13, 2024 by Candi B, Hotel Management
Dear Amanda,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you found your stay comfortable.We understand that the noise from traffic can sometimes be disruptive, and we apologize for any inconvenience this may have caused. Please know that we continuously strive to minimize disturbances to ensure our guests have a peaceful experience.We hope to have the pleasure of welcoming you back for another comfortable stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
by A verified traveler
Posted May 5, 2024 on Expedia
Great place
Comment from Hotel Management
May 7, 2024 by Candi B, Hotel Management
Dear Maura,Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. We appreciate your support and hope to have the pleasure of welcoming you back soon for another fantastic stay.
by A verified traveler
Posted May 4, 2024 on Expedia
Overall good stay, decent hotel -but there were a few issues; bathroom was not clean, vents were not clean, toilet did not flush (had to hold the handle down for a few seconds before it would flush).
Comment from Hotel Management
May 7, 2024 by Candi B, Hotel Management
Dear Karen,Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall good stay, but we apologize for the issues you encountered with cleanliness and the toilet in your room. Please know that we take your comments seriously and will address them with our housekeeping and maintenance teams to ensure a better experience for our guests in the future. We appreciate your insight and hope to have the opportunity to welcome you back for an improved stay.
by A verified traveler
Posted May 4, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Candi B, Hotel Management
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and all our hotel has to offer! As a valued guest, we look forward to seeing you again in the future!
by A verified traveler from Glencoe
Posted Apr 30, 2024 on Expedia
Property is beautiful, suites are great, hot tub and breakfast are fantastic. Pool was chilly for me but that varies by person. Parking is a bit thin so get there early to secure a spot. There was a hockey tournament going on when we were there so ppl were hanging out in the hallway drinking until 1 am which was awkward for everyone else but staff didn't do anything about it. Kids were running up and down the halls too, staff didn't do anything, so not the quietest place.
Comment from Hotel Management
Apr 30, 2024 by Candi B, Hotel Management
Thank you, Kelly, for your review and for highlighting the beauty of our property, the quality of our suites, and the fantastic hot tub and breakfast options. We appreciate your feedback regarding the pool temperature and parking availability. We apologize for the inconvenience caused by the noise disturbance during your stay. Rest assured, we'll address this with our team to ensure a more peaceful experience for all our guests in the future. We hope to have the opportunity to welcome you back for a more tranquil stay.
by A verified traveler
Posted Apr 24, 2024 on Expedia
Safe, Convenient, Easy Parking and navigation. Decent dining options.
Comment from Hotel Management
Apr 30, 2024 by Candi B, Hotel Management
Thank you, Khalid, for your fantastic review! We're delighted to hear that you found our hotel safe, convenient, and easy to navigate, with ample parking available. It's great to know that you enjoyed the dining options nearby. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!
by A verified traveler
Posted Apr 15, 2024 on Expedia
Breakfast was a bit underwhelming. Eggs were cold and watery. Whole area was messy, granted we were there about a half hour before they closed.
Comment from Hotel Management
Apr 18, 2024 by Candi B, Hotel Management
Thank you, Darin, for your recent stay with us! We're delighted you chose our hotel for your family trip. We're grateful for your feedback, as it helps us improve. We're glad to hear you appreciated our cleanliness and service. We'll address your concerns regarding breakfast promptly to ensure a better experience for future guests. We hope to welcome you back soon for an even more enjoyable stay!
by A verified traveler
Posted Apr 9, 2024 on Expedia
Pretty clean and quiet!
Comment from Hotel Management
Apr 10, 2024 by Candi B, Hotel Management
Dear Blaise,Thank you so much for sharing your feedback with us! We're thrilled to hear that you found our hotel clean and quiet during your stay. Your satisfaction is our top priority, and we're delighted that we could contribute to a pleasant experience for you. Should your travels bring you back our way, we'd love to welcome you again!
by A verified traveler
Posted Apr 8, 2024 on Expedia
We had a quick overnight. The staff was friendly. Breakfast wasn’t great but it was included. The bed was really firm if that’s your thing.
Comment from Hotel Management
Apr 8, 2024 by Candi B, Hotel Management
Dear Timothy,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff friendly during your quick overnight stay. We appreciate your feedback regarding breakfast, and we'll strive to improve in that area. We understand that mattress preferences vary, and we're glad to know the firm bed suited your needs. We hope to welcome you back for another enjoyable stay soon!
