评分基于 1,490 条真实点评
4.6 客房清洁度
4.5 服务和员工
4.5 客房舒适度
4.4 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
Like their breakfast.
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Lina
Greetings Tracy,Thank you for taking the time to review the Maple Tree Inn. It was a pleasure hosting your stay here, I am pleased to know your experience was a 5 out of 5, and you enjoyed our breakfast! I hope to welcome you back soon.
用户：真实旅客
Worst staff - Milena
发布日期：2024年1月31日 发布在：HotelsHere’s my feedback on my recent 6-night stay at your establishment, particularly regarding an unfortunate experience with one of your staff members, Milena.
Throughout my stay, I encountered challenges with the daily housekeeping service. Despite notifying the front desk about the need for cleaning, it seems the message was not effectively communicated. Upon returning to my room, I was disheartened to find it in a messy state. When I approached the front desk, I had the opportunity to meet Milena for the first time.
Milena’s attitude was extremely disappointing. She insisted that the room wasn’t cleaned due to my failure to take out the trash and towels. Despite explaining that I had called the front desk for cleaning, she remained unresponsive and repeatedly reiterated her statement.
The situation worsened on my last night when I discovered an empty shampoo bottle upon returning to the hotel around 10:35 pm. Milena, who was in charge of the front desk during the night shift, claimed she didn’t have access to shampoo and suggested waiting until the next morning to address the issue. This lack of support and her discourteous manner left me dissatisfied, especially when she advised me not to take a shower.
However, amidst these challenges, I would like to commend another staff member, Jerry, for his prompt and efficient assistance in providing a bottle of shampoo. His commitment to customer service stands in stark contrast to the experience I had with Milena.
酒店管理层的评论
2024年3月22日，回复：酒店管理层 Lina
Greetings CHIA,Thank you for taking the time to review our hotel. We take pride in the services and amenities we offer and I am saddened to know that we have fallen short of that standard here. Your feedback is appreciated and will be used to improve our services. Should you find yourself back in this area I hope to have the opportunity to turn your experience around here. Thank you!
用户：真实旅客
发布日期：2023年11月5日 发布在：Expedia
酒店管理层的评论
2023年12月6日，回复：酒店管理层 MTI
Thank you for taking the time to review our hotel. We look forward to seeing you again!
用户：真实旅客
发布日期：2023年10月29日 发布在：Hotels
酒店管理层的评论
2023年12月7日，回复：酒店管理层 Lina
Greetings Chung,Thank you for taking the time to review our hotel. We hope to welcome you back soon!
用户：真实旅客
发布日期：2023年10月8日 发布在：Hotels
酒店管理层的评论
2023年12月3日，回复：酒店管理层 Lina
Greetings Cheng-Wei,Thank you for taking the time to review our hotel. We hope to welcome you back soon!
用户：真实旅客
发布日期：2023年9月16日 发布在：Hotels
酒店管理层的评论
2023年9月25日，回复：酒店管理层 Charles E. Julien
Thank you Ming Feng,We are very pleased by your review.
用户：真实旅客
发布日期：2023年8月3日 发布在：Expedia
酒店管理层的评论
2023年8月23日，回复：酒店管理层 Lina
Greetings,Thank you for taking the time to review our hotel. We hope to welcome you back soon!
用户：真实旅客
发布日期：2023年7月19日 发布在：Expedia
酒店管理层的评论
2023年8月22日，回复：酒店管理层 Lina
Greetings Yingchia,Thank you for taking the time to review our hotel. We look forward to welcoming you back !
用户：真实旅客
发布日期：2023年7月9日 发布在：Expedia
服務人員人數不足 早餐到10:00 但9:30 就不供應鬆餅⋯說人員不足漱口杯上還有污漬
酒店管理层的评论
2023年7月31日，回复：酒店管理层 Lina
Greetings Camilla,Thank you for taking the time to review our hotel and your feedback! We hope to welcome you back soon and turn this experience around.
用户：真实旅客
還不錯的體驗
发布日期：2023年6月19日 发布在：Hotels雖說第一天的體驗不好(有小昆虫在房間)但至少整體感覺是好的.房間是乾淨, 床也睡得舒服.
只是這電視真的不好控制!! 冰箱也有點吵人!!
另一個是要清潔是要通知櫃台的 (而且還有一次有通知但沒來清潔!!)
早餐是真的很不錯.所以有機會是還可以再去住的.
酒店管理层的评论
2023年6月28日，回复：酒店管理层 Lina
Greetings Chien,Thank you for taking the time to review our hotel. I apologize for the experience you had here and I look forward to turning his experience around for you. We hope to welcome you back!
