When I got there and said who I am. They did not respond and start calling. A while later I asked them what is going on. Then they told they were working on my check-in. Another while later, I asked again, and they told me it was over-booked and they were looking for other place - my room was prepaid and booked last year. Then I check with. their home page and look out the other hotel with same chain and asked them my reservation to that hotel. Then they found empty room at there and let us in. What was a situation? I feel they had a room but looking for cheaper alternative.
Changsoo
2024 年 5 月入住 2 晚
8/10 还可以
christina
与家人出行
2024年05月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Did not make it there due to family emergency
christina
2024 年 5 月入住 1 晚
8/10 还可以
Allison
团体旅客
2024年05月19日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
Property itself is great. When I returned from a day outing we were locked out of our room was not too happy. Took about an hour to get resolved but was glad our dinner was compensated at the bar. Definitely will return when in the area.
Allison
2024 年 5 月入住 1 晚
2/10 糟糕
Marlee
与家人出行
2024年05月5日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The first night we went to tell the front desk that the carpet was soaked all in front of the window. Guy came to say that the AC was leaking. The solution was to turn off the AC. It was so hot in the room the next day and night. The bathroom shower and corners of room have black mold. I assume it is the leak issue because after the AC was shut off it was quite moist in the room. I spoke to the desk again. No fixes no apologies etc. Also a very loud hotel since the people partying in the pool area late at night echoes into the rooms.
Marlee
2024 年 5 月入住 2 晚
8/10 还可以
Joseph
与家人出行
2024年04月19日
Hotel was fine. Pool towels were too small.
Joseph
2024 年 4 月入住 1 晚
10/10 超赞
William
与配偶出行
2024年04月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It's been many years since we've stayed at an HI. We were very pleased with the facility and staff and will consider HI's in the future. The breakfast was a special treat with wonderful staff and food.