We booked this hotel because of the pool and hot tub advertised online, so we were very disappointed when we arrived to find that the hot tub was out of order, and the pool wreaked of mold and mildew. It was also freezing and our daughter couldn’t stay in the water more than 2-3 minutes at a time. She had a meltdown because the hotel just didn’t live up to our expectations and this was supposed to be a special trip/stay for us. We asked the front desk attendant about the conditions of the pool but she just stared at us and said she didn’t know why it wasn’t working or when it’d be fixed.
The room was fine, but the hallways also had that mildew smell in them that had us nervous about the safety of the air quality. That and the fact that the amenities weren’t up to standards really puts a damper on our review.
Ashley
2024 年 5 月入住 1 晚
10/10 超赞
CAROLA,BALLWIN
2024年05月3日
CAROLA
2024 年 4 月入住 1 晚
10/10 超赞
Katrina
与家人出行
2024年04月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff! Very knowledgeable and helpful. Amazing suite!! Had a huge living room and big bedroom with walk in closet, comfortable bed, and very clean!! Pool and hot tub was nice and clean. There was noise from street traffic but would definitely stay there again while visiting family.
Katrina
2024 年 4 月入住 1 晚
10/10 超赞
james
2024年04月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a great stay
james
2024 年 4 月入住 1 晚
10/10 超赞
Amber
商务旅客
2024年04月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and I’m a clean freak
Amber
2024 年 4 月入住 1 晚
8/10 还可以
真实旅客
2024年03月8日
满意:员工和服务、住宿条件和设施、客房舒适度
Ended up with handicap accessible room , didn’t love the shower set up but is what it is