Ratings based on 64 Verified Reviews
4.5 Room cleanliness
4.6 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 4, 2024 on Expedia
Very helpful staff but room did not have good outlook and bedroom was awkward
by A verified traveler
Posted May 21, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by Yays Team, Hotel Management
Thank you for your great review, we are glad you enjoyed your stay with us and we hope to welcome you again in the future!
by A verified traveler from DARTMOUTH
Posted May 21, 2024 on Expedia
Similarly to other reviews, the staff were kind and tried their best. The first room was in the basement, not at all what is shown in the images online. It was dark and not at all inviting or hospitable. We stayed in an alternate room, street level the first night while waiting for another room. The second night we were moved to another room, similar to the one as seen on Expedia. This room had a broken sofa, the staff were aware, as well as a broken coffee machine. The coffee machine was replaced with another broken and leaking machine. After wasting a sleeve of coffee we gave up. The location is as expected. I would not return and I advise any future guests to expect similar experiences.
Comment from Hotel Management
May 22, 2024 by YAYS Insider, Hotel Management
Dear Nathalie,Thank you for your feedback. We sincerely apologize for any inconvenience you experienced during your stay. We understand how frustrating this must have been and deeply regret that we did not meet your expectations. Your feedback is very important to us, and we will use it to improve our services.Despite this, we hope that you were still able to enjoy your time with us. Please feel free to reach out if there is anything more we can do for you. Kind regards, YAYS
by A verified traveler
Posted May 1, 2024 on Expedia
Nice kitchen. I like that salt, pepper, and a small amount of oil was provided. The appliances all worked and the heated towel rack was great.
Comment from Hotel Management
May 16, 2024 by Phoebe, Hotel Management
Hello guest Randy,Thank you so much for your feedback. Hopefully, you will choose to stay with us again.Best regards,
by A verified traveler
Posted Apr 25, 2024 on Expedia
This property is close to den Haag Central station, and the local tram stop. The kitchen was well supplied, but salt and pepper would have been nice. It was a good value.
Comment from Hotel Management
May 16, 2024 by Phoebe, Hotel Management
Hello guest Randy,Thank you so much for your feedback. Hopefully, you will choose to stay with us again.Best regards,
by A verified traveler
Posted Jan 2, 2024 on Expedia
Comment from Hotel Management
Jan 21, 2024 by Yolanda, Hotel Management
Hello Holly,We appreciate taking the time to rate our location. We hope to see you again.Kind regards,YAYS Insider
by A verified traveler
Posted Dec 31, 2023 on Expedia
Friendly and helpful staff, excellent and well equipped apartment, in a great location, we will definitely stay here again and have already recommended it to friends and family.
Comment from Hotel Management
Jan 1, 2024 by Josue, Hotel Management
Hi John, We are very happy to hear that you enjoyed your stay with us!We look forward to welcoming you back to The Hague!Kind regards,
by A verified traveler from Tysons
Posted Dec 25, 2023 on Expedia
by A verified traveler
Posted Dec 15, 2023 on Expedia
The reception staff was all really lovely (including Kevin) who helped us especially given I was almost 9 month pregnant they were super accommodating. Everything you need inside & the coffee was lovely. It was walking distance to the main centre and very close to the main station. I will definitely come again if I have the chance.
by A verified traveler from Tysons
Posted Dec 14, 2023 on Expedia
Comment from Hotel Management
Jan 21, 2024 by Yolanda, Hotel Management
Hello,Hope all is well. We really appreciate the reviews and nice Christmas present to the team. We hope to see you soon!Kindly,YAYS Insider
