2/10 糟糕
Jamie
与家人出行
2024年05月15日
不满意：服务设施，员工和服务
This property is self check in. We were instructed by Kay, the on-site manager, go to a key box outside the office and obtain an envelope with the keys to our room along with a property map. The key was NOT in our envelope. We went to the room hoping it was unlocked, but it was locked. I contacted Kay via phone who said she made a mistake and must not have put the key in our envelope but was not near the property. We would need to wait 45 minutes to an hour for her to drop off/pick up her daughter and return to the Inn. This was not going to work for us, and I asked Kay to refund my money which she said she would do. She has not refunded my money (it's been a week), and has stopped responding to my requests for her to make the refund. The Travel Inn of Titusville and Kay have taken my money and did not provide a way for me to enter the room. I am frustrated and angry and would never use them again.
Jamie
2024 年 5 月入住 1 晚