Ratings based on 979 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 22, 2024 on Expedia
Great location, upscale quiet neighborhood, close to subway, restaurants. Great guest services, rooms were great of excellent quality, best toiletries, bed was great, loved the patios and the lounge.
Comment from Hotel Management
May 25, 2024 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us 10 points about your recent stay. We are very much delighted to hear that nothing disappointed you.It is our goal to satisfy our guests in every aspect and to present them unforgettable memories in Tokyo.Therefore, your rating and comment is the best reward for us. All staff appreciate your kind rating. Please give us a visit again. We look forward to welcoming you with all our hearts.Sincerely,
by A verified traveler
Posted May 20, 2024 on Expedia
There was everything we needed at the hotel and train stations were nearby. There were plenty of restaurants within walking distance but only a few had English translations for the food. The evening drinks on the 14th floor could have provided a few more nibbles to compliment the wine. Overall a very good hotel with good service.
Comment from Hotel Management
May 25, 2024 by Front Office Manager, Hotel Management
We would like to take this opportunity to express our gratitude for having stayed with us.Your kind rating encourages us very much. We are delighted to hear that you enjoyed our lounge on 14th floor. There is a coffee machine for 24 hours, apple juice from 7am to 10pm.We also serve free alcohol from 5pm to 8pm, dry snacks from 5pm to 9pm, and Danish bread from 8pm to 9pm. We receive many good reviews about the lounge, also from those who work or study there. The area you mentioned for outside restaurants is called Keio-nakadori. It is nice place to eat and drink.It is good to hear that you enjoyed that area. Again, we appreciate your feedback and would like to welcome you again in the near future. Sincerely,
by A verified traveler
Posted May 19, 2024 on Expedia
Great location. Very comfortable.
Comment from Hotel Management
May 21, 2024 by Front Office Manager. , Hotel Management
First of all we would like to thank you very much for taking the time to review your recent stay at Hotel the Celestine Tokyo Shiba. We are very happy to hear that staying in Hotel the Celestine Tokyo Shiba made your trip in Japan wonderful. We are located in a very quiet area, so you can be relaxed in the night without any loud noises in this area. Again, all of us are so grateful to receive this very great comment from you, and we will put our effort to keep our high service quality continually.We look forward to the opportunity of welcoming you again.Sincerely,
by A verified traveler from Chicago
Posted May 18, 2024 on Expedia
Ok
Comment from Hotel Management
May 21, 2024 by Front Office Manager., Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us 5 points about your stay. We are very much delighted to hear that there was almost nothing that disappointed you. We will always try our best to keep our quality of service. Once again, thank you very much. Sincerely,
by A verified traveler
Posted May 17, 2024 on Expedia
A great spot if you are in Tokyo for a few days. The hotel is in a quiet business area not too far from the Tokyo Tower. The staff is very helpful and we enjoyed the lounge for drinks both nights. Our standard double room was rather small, but the bed and bathroom area were great. Its about a 10 minute walk to the nearest subway line.
Comment from Hotel Management
May 18, 2024 by Front Office Manager, Hotel Management
Thank you for having stayed at The Celestine Tokyo Shiba and writing a kind review about us. We are delighted that you had a memorable stay at The Celestine Tokyo Shiba. The Celestine Tokyo Shiba is conveniently located near the Tokyo Tower. In the heart of the metropolitan area, there are countless historic attractions and sightseeing spots. Once again, we sincerely appreciate the comment you gave us. We hope to welcome you back to The Celestine Tokyo Shiba.
by A verified traveler
Posted May 2, 2024 on Expedia
*2024 First Impressions*
Overall Hotel Rating:
■ General Hotel Appearance:
[Rating: ☆☆☆☆ (4.0)]
□ Note: Both exterior and interior designs of the hotel is very beautiful. Oozes luxury and comfort. Hotel Lobby looks great, especially with the Hotel Cafe being right across. The lighting of the hotel is alright. Both the Hotel Open Space Guest Living Room and Hotel Breakfast Buffet is fantastic (Would book again for their Breakfast Buffet. Whoever the chef (Or chefs) are. God damn! Thank you for everything!. Unfortunately, due to time, we couldn't do the Hotel Spa, so can't give a quick opinion on it.))
■ (Superior Queen) Room & Bathroom Appearance:
[Rating: ☆☆☆ (3.7)]
□ Cleaniness - [Rating: ☆☆☆☆ (4.0)]
□ Amenities - [Rating: ☆☆☆ (3.5)]
□ Room Size - Note: Small (possibly tight), but doable for 2 people. However, the overall window view, amenities, cleaniness, and daily housekeeping services makes it up. (Great to be in if you are always on the go due to packed itinerary and/or secure luggage purposes. Also to note, no microwaves available in the room.)
■ Quality Management & Housekeeping Service:
[Rating: ☆☆☆☆ (4.5)]
□ Note: The Lobby Staff and Crew were very friendly and informative. A very special thanks to the Housekeeping Staff for their daily work and service. And also a very special thanks to the Breakfast Chefs, Cooks, and Server Staffs. Thank you guys for taking care of us during our stay! Love from Guam ♡!
Comment from Hotel Management
May 5, 2024 by Front Office Manager, Hotel Management
First of all may we express our gratitude for having stayed at Celestine Hotel and providing us with feedback. I am happy to read that you liked our well-maintained property, amazing service and relished the breakfast we served. We provide our guests with quality breakfast, and it is happy for us to see them starting a nice day with our breakfast at La Pelouse Tokyo. As well, I am delight to hear about your mentioning our housekeeping service. All of our staff including housekeepers are committed to making your stay with us as comfortable as possible.There is no microwave in the room, but we have a microwave at the front desk. If you bring your food to the front desk, we will warm it for you. Again, we appreciate for taking your time to review regarding your recent staying with us at Hotel the Celestine Tokyo Shiba.If your journey brings you to Tokyo again, please visit us again. All staff look forward to welcoming you again in the near future.Thank you very much.Sincerely,
by A verified traveler
Posted Apr 29, 2024 on Expedia
Comment from Hotel Management
May 1, 2024 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,
by A verified traveler
Posted Apr 25, 2024 on Expedia
Quiet and nice place, it’s great to have a free happy hour bar every evening. I will visit the hotel next time.
Comment from Hotel Management
Apr 27, 2024 by Front Office Manager, Hotel Management
Thank you very much for choosing Hotel The Celestine Tokyo Shiba from among many hotels.We are very glad to hear that you enjoyed your stay at our hotel and we are all relieved to hear your kind words.We are delighted to hear that you enjoyed the complimentary evening beverage service in our guest lounge.We are also pleased to know that the patio offers different plants and views depending on the season and weather, so we hope you will experience a different atmosphere when you stay with us in the future.We look forward to welcoming you again next time.If there is anything we can do to help you, please do not hesitate to contact us.Sincerely,
by A verified traveler
Posted Apr 22, 2024 on Expedia
Nice place near subway and convenience stalls
Comment from Hotel Management
Apr 23, 2024 by Front Office Manager, Hotel Management
We wish to thank you for your kind comment regarding Hotel the Celestine Tokyo Shiba.We are very happy to hear that your stay at Hotel the Celestine Tokyo Shiba was satisfactory for you. As you said, we have easy access to 4 subway stations. We are pleased that you found our public transportation access helpful.If your travels bring you to Tokyo in the future we hope you stay with us again!Once again, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and also for your kind comment. Sincerely,
by A verified traveler
Posted Apr 20, 2024 on Expedia
Comment from Hotel Management
Apr 23, 2024 by Front Office Manager, Hotel Management
Thank you very much for having chosen Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo.We are very happy to receive 4stars from you. We constantly strive to serve our guests better. If you have any opinions or suggestions, please let us know anytime. Once again, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba.Sincerely,
