Ratings based on 930 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Amazing location, access to all of tokyo 5 minutes away at the station
Comment from Hotel Management
May 28, 2024 by Reception Amano, Hotel Management
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. We are very pleased to hear that you were satisfied with your stay at our hotel. We hope you will visit us again when you come back to the neighbourhood. We look forward to welcoming you to our hotel.
by A verified traveler
Posted May 28, 2024 on Expedia
Fantastic business day hotel. all the amenities in your room. Hair dryer toothbrush, calm and brush razor beautiful view Really clean room t. V could use more English.
Breakfast buffet with fantastic perio staff service really nice. Spoke a nothing wish so I could have my needs met period
Comment from Hotel Management
May 28, 2024 by Reception Amano, Hotel Management
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. We are very pleased to hear that you were satisfied with your stay at our hotel. We hope you will visit us again when you come back to the neighbourhood. We look forward to welcoming you to our hotel.
by A verified traveler
Posted May 26, 2024 on Expedia
Good location
Comment from Hotel Management
May 26, 2024 by Reception Kondo, Hotel Management
Thank you for staying at APA Hotel & Resort 〈Nishi Shinjuku 5-chome Station Tower〉. We are happy to hear that you were satisfied with your stay and that you used our services. We will continue to strive to improve our services so that you will be satisfied with your stay. We hope you will use our hotel again when you come back to the neighborhood.We look forward to welcoming you again.
by A verified traveler
Posted May 25, 2024 on Expedia
I loved how close the hotel was to the station. The staff were so helpful with any questions or extending stays!
Comment from Hotel Management
May 25, 2024 by Front OBI, Hotel Management
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.
by A verified traveler
Posted May 22, 2024 on Expedia
Good location, with plenty of small restaurants and supermarkets nearby. The Toei Metro station is also a few minutes away from the hotel. Breakfast is excellent, together with the Japanese Bath.
Comment from Hotel Management
May 23, 2024 by フロント 小野, Hotel Management
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay. All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.
by A verified traveler
Posted May 21, 2024 on Expedia
You can’t control temperature in each room. It is one temperature in the whole hotel. Hotel has set it at warm temperatures.
Comment from Hotel Management
May 21, 2024 by Front OBI, Hotel Management
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.The air conditioning system in our hotel is managed by the entire hotel. Currently, the air conditioner is operating in cooling mode, but it is not possible to switch between cooling and heating. We apologize for any inconvenience this may cause you. We look forward to serving you again.
by A verified traveler
Posted May 19, 2024 on Expedia
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Comment from Hotel Management
May 19, 2024 by Front OBI, Hotel Management
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.
by A verified traveler
Posted May 19, 2024 on Expedia
Very nice, room was much smaller then anticipated
Comment from Hotel Management
May 19, 2024 by Front OBI, Hotel Management
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.
by A verified traveler
Posted May 19, 2024 on Expedia
It was a beautiful hotel but the rooms are too small. I was expecting small but these rooms reminded me of rooms on a cruise ship. The bathroom hardly had any room. The staff were really friendly and helpful. We couldn't use the pool which was lame cuz it was 30 and sunny and would have been super nice. Couldn't use the spa cuz I had tattoos. It was also quite humid in the hotel. Bed was super comfy though.
Comment from Hotel Management
May 19, 2024 by Front OBI, Hotel Management
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.
by A verified traveler
Posted May 18, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by Reception Kondo, Hotel Management
Thank you for staying at APA Hotel & Resort 〈Nishi Shinjuku 5-chome Station Tower〉. We are happy to hear that you were satisfied with your stay and that you used our services. We will continue to strive to improve our services so that you will be satisfied with your stay. We hope you will use our hotel again when you come back to the neighborhood.We look forward to welcoming you again.
