Ratings based on 960 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 29, 2024 on Expedia
Everything was fantastic. Staff was extremely helpful. WiFi was not very good however.
by A verified traveler from Harrisburg
Posted May 26, 2024 on Expedia
by A verified traveler
Posted May 26, 2024 on Expedia
So convenient for first night in Tokyo as it is located a few blocks from the train station. Rooms are small but very clean. Staff was excellent. Delicious breakfast buffet.
Comment from Hotel Management
May 27, 2024 by Rooms Department Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Again, thank you for having your time to offering valuable opinion and high score for our services. We hope your visit again Tokyo.Sincerely Yours,Mitsui Garden Hotel Kyobashi
by A verified traveler
Posted May 26, 2024 on Expedia
I like the service over there
Comment from Hotel Management
May 27, 2024 by Rooms Department Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Again, thank you for having your time to offering valuable opinion and high score for our services. We hope your visit again Tokyo.Sincerely Yours,Mitsui Garden Hotel Kyobashi
by A verified traveler
Posted May 26, 2024 on Expedia
Stayed at another mitsui and gave water freely. This one have to pay for any extra water. Room are soooo small. Cleanness so so
Comment from Hotel Management
May 27, 2024 by Rooms Department Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your stay. Our hotels also give additional water free of charge, as long as it is not an exorbitant amount.We apologize for any misunderstanding this time.Again, thank you for your honest feedback and I truly hope that you can give us another opportunity at the Mitsui Garden Hotel Kyobashi. Sincerely Yours,Mitsui Garden Hotel Kyobashi
by A verified traveler
Posted May 26, 2024 on Expedia
Handy close the Tokyo Central Station.
Would like some more English tv options.
Could do with a bar in the cafe area.
Comment from Hotel Management
May 26, 2024 by Rooms Department Manager, Hotel Management
Thank you for your feedback. We appreciate your suggestion for more English TV options and a bar in the cafe area. Your convenience is important to us, and we will consider your comments for future improvements. Sincerely Yours, Mitsui Garden Hotel Kyobashi
by A verified traveler from Toronto
Posted May 23, 2024 on Expedia
The location of this hotel is great. It is close to Tokyo station for the Shinkansen and Airport Express. It is also walkable to Ginza area. The downside is that this hotel is quite dated. There is wear and tear. The amenities are basic. The wifi is also extremely slow and very limited channels on TV. There is a DVD player (antique) available though.
Comment from Hotel Management
May 23, 2024 by Rooms Department Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay. With regards to the location, the hotel is conveniently located to Tokyo station of JR and Metro by 5 minutes’ walk. As you know, our hotel is located in central Tokyo so that in location is very convenient for your stay in Tokyo and many place in Japan.However, we apologize for not meeting your expectations regarding the hotel facilities.As for the hotel Wi-Fi, we have a limited number of pocket Wi-Fi devices available for rent. Please consider doing so next time.Again, thank you for your honest feedback and I truly hope that you can give us another opportunity at the Mitsui Garden Hotel Kyobashi. Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
by A verified traveler
Posted May 15, 2024 on Expedia
The hotel is aged. Musty smell from bathroom and dead cockroach in the room. Need I say more…
Comment from Hotel Management
May 19, 2024 by Accommodations Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.However, we deeply apologize for any discomfort you may have experienced during your stay due to our inadequate cleaning.We will remind the cleaning staff of this time and re-emphasize to all cleaning staff to carefully clean every corner and conduct reliable inspections.We apologize again for the inconvenience.We will share your comments with our entire staff to further improve our services.We apologize once again for any disappointment you may have experienced after having chosen our hotel.If we have the opportunity to welcome you again, we will do our utmost to accommodate you. We sincerely look forward to your next visit.Sincerely Yours,Mitsui Garden Hotel Kyobashi
by A verified traveler
Posted May 13, 2024 on Expedia
Staff were very friendly and helpful and the hotel and rooms clean and tidy and quiet. Better instructions in English on how to operate the air conditioning would be helpful.
Comment from Hotel Management
May 14, 2024 by Mitsui Garden Hotel Kyobashi Room Department Mana, Hotel Management
Thank you for your inquiry.I appreciate you taking the time out of your busy schedule to post a comment.We are very happy to hear your compliments about our staff.We will continue to do our best to make everyone's stay as comfortable as possible.We apologize for the inconvenience regarding the explanation of the air conditioning.We will consider this as an issue for the future.We hope you will visit Mitsui Garden Hotel Kyobashi again when you come to Tokyo.All of us look forward to seeing you again.
by A verified traveler from Oakland
Posted May 13, 2024 on Expedia
Comment from Hotel Management
May 14, 2024 by Mitsui Garden Hotel Kyobashi Room Department Manag, Hotel Management
Thank you for staying at Mitsui Garden Hotel Kyobashi.We appreciate you taking the time out of your busy schedule to write this review.We will take the score you received this time as our challenge for the future so that we can provide you with a more comfortable stay at our hotel.We look forward to welcoming you again.
