Ratings based on 1,569 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Staff was really friendly. Except the woman who worked in the gift shop. We spent a few hundred dollars in the gift shop and she wanted us to bag our own purchases because she wanted to help the next customer. Very unprofessional.
by A verified traveler
Posted May 27, 2024 on Expedia
This was an excellent hotel and a very pleasant stay. The amenities were great, the location was anwesome and the people were wonderful.
by A verified traveler from Guelph
Posted May 24, 2024 on Expedia
Great location, easy check in and out, clean room and the most important for me was the elevator is easy and fast to my floor #17
Comment from Hotel Management
May 25, 2024 by Ciaran, Hotel Management
Dear EmadEddin, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
by A verified traveler
Posted May 24, 2024 on Expedia
Location
Comment from Hotel Management
May 25, 2024 by Ciaran, Hotel Management
Dear Ishtiaq, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
by A verified traveler
Posted May 22, 2024 on Expedia
Comment from Hotel Management
May 25, 2024 by Ciaran, Hotel Management
Dear John, Firstly, thank you for taking the time to share your feedback on your recent visit to Intercontinental Toronto Centre. Your feedback is very much valued and is important to us. I would be most grateful if you would be willing to speak to me regarding your stay. It is only through receiving and acting on valuable feedback such as yours, that we can endeavour to make the necessary changes to further enhance the hotel’s service delivery. If you are willing to speak to me I would be pleased to give you a call at a time of your convenience. Kind Regards, Ciaran O'DwyerGuest Relations Manager
by A verified traveler
Posted May 22, 2024 on Expedia
Comment from Hotel Management
May 25, 2024 by Ciaran, Hotel Management
Dear Art, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
by A verified traveler
Posted May 21, 2024 on Expedia
Convenient, clean
Comment from Hotel Management
May 25, 2024 by Ciaran, Hotel Management
Dear Yingshi, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
by A verified traveler from Ottawa
Posted May 21, 2024 on Expedia
Overall good
Comment from Hotel Management
May 21, 2024 by Ciaran, Hotel Management
Dear Ghada, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager
by A verified traveler
Posted May 21, 2024 on Expedia
Close to Rogers Centre, nice property, very clean
Comment from Hotel Management
May 21, 2024 by Ciaran, Hotel Management
Dear Justin, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager
by A verified traveler
Posted May 21, 2024 on Expedia
Great location to all the sights that’s we wanted to see.
Comment from Hotel Management
May 21, 2024 by Ciaran, Hotel Management
Dear Lynne, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager
