Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 27, 2024 on Expedia
Missing the bathroom accessories and the breakfast buffet was boring 3 days same stuff.
Comment from Hotel Management
May 27, 2024 by Executive Assistant, Hotel Management
Dear Hekmat, We appreciate the details you have provided in your review. By telling us how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Executive Assistant, Hotel Management
Dear Matthew, Providing the highest level of hospitality is our number one priority and your satisfaction is important to us, which is why your feedback is so valuable. We are thrilled to know that your stay was enjoyable. It was a pleasure to have you as our guest, we hope you choose to stay with us again.
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Executive Assistant, Hotel Management
Dear Samuel, Thank you for taking the time to give us a review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
by A verified traveler
Posted May 26, 2024 on Expedia
Help a lot and checking in quickly
Comment from Hotel Management
May 27, 2024 by Executive Assistant, Hotel Management
Dear Shuhua, We are pleased to know that you enjoyed your time with us. I am grateful for your feedback which lets us know that we exceeded your expectations and that your stay was such a positive experience. We appreciate you.
by A verified traveler
Posted May 24, 2024 on Expedia
A nice hotel with everything you need in and around the property
Comment from Hotel Management
May 27, 2024 by Executive Assistant, Hotel Management
Dear Dawn Marie, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.
by A verified traveler
Posted May 23, 2024 on Expedia
Great hotel. Good food at hotel. Easy parking. Very clean
Comment from Hotel Management
May 27, 2024 by Executive Assistant, Hotel Management
Dear Josephine, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and your satisfaction is important to us, which is why your feedback is so valuable. We are thrilled to know we exceeded your expectations and that your stay was enjoyable. It was a pleasure to have you as our guest, we hope you choose to stay with us again.
by A verified traveler
Posted May 23, 2024 on Expedia
I like that it has a Starbucks and a tasty restaurant on site. Beautiful hotel
Comment from Hotel Management
May 27, 2024 by Executive Assistant, Hotel Management
Dear Sarah, Thank you for completing the survey regarding your recent stay at our property. I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.
by A verified traveler
Posted May 22, 2024 on Expedia
Great room and hospitality. Conference food was excellent.
Comment from Hotel Management
May 23, 2024 by Executive Assistant, Hotel Management
Dear Dana, I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.
by A verified traveler
Posted May 22, 2024 on Expedia
The staffs at the dining they are not friendly at all they treat us like we are thieves. We pay for the breakfast when we book the hotel when we go for breakfast the lady who work there said you have to pay first then go we told here the breakfast already paid for 4 People and we have one extra guest we will pay for her she said you are not in the list you have to pay I had to tell her to go and check with the front desk to make sure our breakfast is included she call and she confirm it was paid and in rude way she said yeah yeah it is paid go as soon as we sit she bring us the bill for our guess and again in rude way.
Also for room service we asked for extra blanket for my son and they said ok we will bring it and they never bring it.
Comment from Hotel Management
May 22, 2024 by Executive Assistant, Hotel Management
Dear Doha, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I am saddened to hear that your stay wasn't peaceful and that you didn't feel respected. My hope is that all our guests enjoy a relaxing stay, and I am very sorry that this wasn’t your experience. I have shared your feedback with the leadership team to focus on training our associates to provide superior guest experiences.
by A verified traveler
Posted May 21, 2024 on Expedia
Nice and confortable
Comment from Hotel Management
May 22, 2024 by Executive Assistant, Hotel Management
Dear Pedro, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.
