The staff was over all the worst. Very unkind and rude. The over-night staff specifically would not let me check in because you have to be 21 and over and I’m currently 19. That is fine however online they gave no word of this when I first booked my room and paid for everything. It said only 18 and up.They left us stranded looking for somewhere to go and someone to help. Luckily I have loving parents who came to help me out but what if I was out of town? This inconvenience was really unacceptable they even went as far as attempting to book another room in a cheaper hotel. I feel as if this was racially motivated they were very argumentative and combative with us for no reason at all. All and all this experience was terrible and a horrible representation of your establishment.
Allan
2024 年 5 月入住 1 晚
10/10 超赞
Eduardo
2024年05月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean
Eduardo
2024 年 5 月入住 1 晚
10/10 超赞
Carol,Reno
与配偶出行
2024年05月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel. Reminded me of historic hotels in Europe.
Carol
2024 年 5 月入住 1 晚
2/10 糟糕
Stephen,McAlester
与家人出行
2024年05月12日
满意:住宿条件和设施,清洁度
不满意:员工和服务
We were kept up til almost 3am with people outside our room, talking and smoking. Staff did nothing to help/
Stephen
2024 年 5 月入住 2 晚
10/10 超赞
Sara
与配偶出行
2024年05月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love this hotel!
Sara
2024 年 5 月入住 1 晚
8/10 还可以
Steven
2024年05月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooftop bar was nice
Steven
2024 年 5 月入住 1 晚
10/10 超赞
Destin
与配偶出行
2024年05月7日
满意:清洁度、员工和服务、住宿条件和设施
I love the bath robes I felt very comfortable and at home here