评分基于 1,144 条真实点评
4.5 客房清洁度
4.3 服务和员工
4.4 客房舒适度
4.4 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年11月25日 发布在：Expedia
This is not representative of what I expected of a Hilton. The hardware is decent but the software is terrible. The hotel logistics was a mess, design and layout poor, service mediocre at best. Examples include the very very infrequent cars that travel between your hotel room and the main lobby where most of the facilities and restaurants were. Toilets in the common area were extremely dirty with pee on the toilet seat at most times. Although it was all inclusive, they do not serve alcoholic drinks past 12am. Worst was, one of the nights the wifi stopped and guests had to pay for data.
酒店管理层的评论
2023年12月3日，回复：酒店管理层 Hotel Manager
Dear guest,Thank you for taking the time to share your feedback, it is very important to us. We are very concerned that the service you received was anything less than exceptional, as we take great pride in creating remarkable experiences. Please ensure that we will take your observations to each of the teams you have mentioned in order to make our guests stay seamless.Do not hesitate to contact us directly if you would like to add any other comment. It would be our privilege to have you back and regain your trust.Sincerely,Felix SchlokatHotel ManagerHilton Tulum Riviera Maya All-inclusive Resort
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Muy tranquilo para descansar
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Great
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
I enjoyed my stay
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
I recently stayed at a stunning resort in Tulum and had an absolutely amazing experience. The location was perfect, right on the pristine beaches with breathtaking ocean views. The resort itself was beautifully designed, blending luxury with the natural beauty of the surroundings. The amenities were top-notch, from the relaxing spa to the well-equipped fitness center. The staff were incredibly friendly and attentive, making sure every aspect of my stay was perfect. The food was another highlight, with a variety of delicious options that catered to all tastes. I highly recommend this resort to anyone looking for a luxurious and unforgettable getaway in Tulum.
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Great Stay. Good could’ve been way better .
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
The original room bathrooms were not private. We had to upgrade by paying $800 to have more bathroom privacy.
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
Property was not kept up to the standards I expected or looked like the photos I had to switch rooms 3 times
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
Would not recommend. There’s not a lot of beach area and very rocky when you enter the water. Food was average at best and limited authentic Mexican cuisine . Room service was extremely slow, always over 1.5 hours. One cafe claimed to be open 24 hrs for food but refuses to serve you the majority stating it’s for showcase. 24 hrs for beverages and that’s it as the pastries were always depleted after 10 pm. Not a lot of activities as other resorts. No massages on the beach or hair braiding etc. housekeeping fair, they will only restock your fridge at certain times. They called our room to see if we needed anything, which we did and never received the items. If you tip, you will receive good service outdoors, otherwise not. They provide you with three towels for four guests and always having to request more. In my opinion, this hotel requires new management and changes to be successful. (Don’t leave anything behind in your rooms, as nothing will be found or returned) 3.5 star hotel. Positives: drinks when you arrive, Italian and Japanese restaurants were good and with great service. 24 hr cafe- iced cafe drinks, but don’t expect good after 10 pm.
Cons: we had to pay staff to keep on the hockey game in the local pub, slow room service, difficult getting food after certain hours, rooms are small and 3/5 cleanliness. Showers/floors were not cleaned during our stay. Not a fresh smell in rooms, but perhaps due to area of resort. Limited authentic food served and food was 3/5.
