Muy bonito lugar, al ser pet friendly, ojalá participaran en algun programas para ayudar a los animalistos sin hogar ques estan cercanos al hotel.
Priscila
2024 年 5 月入住 1 晚
6/10 一般
Sara
与配偶出行
2024年05月27日
不满意:住宿条件和设施,服务设施
I have plenty to share about the property and Tulum as a whole however, I will keep it brief. I believe the new world of TikTok has become the new wave of commercials and traveling without usual accommodation's can make Tulum tough. With that being said, lets get into it; there are wild dogs throughout the entire area and they do not mind barking, eating with and following your ever step (not that this can be controlled). Taxis sit outside of the establishment, therefore you should be able to go wherever, just be mindful to use Pesos and not your debit card. We were ripped off a few times! Water and power goes out regularly and the WIFI is spotty at best. The cenote that is advertised on the website and other advertising sites, literally does not exist. It is not swimmable, nor worth the view. Its incredibility difficult to schedule spa treatments and you must use your text skills to get things accomplished. The rooftop pools do not have chlorine, therefore shower before and afterwards or not at all. Lastly, the breakfast was mid at best and the swim up pool barely exist!
Sara
2024 年 5 月入住 5 晚
4/10 很差
Harold
与配偶出行
2024年05月24日
不满意:清洁度、服务设施、住宿条件和设施
No towels when first checking in after 3pm
Toilet wasn't working when checked in
Stains on the couch pillow
Stains on pillow cases
Bird caca upstairs roof top all on the banisters
Birds come when ur in the plunge pool.
Ants was everywhere on the kitchen counter and the island
Stains on curtains entering the room.
I feel like they gave me the worse room on the property
Harold
2024 年 5 月入住 2 晚
2/10 糟糕
Angelique D
与配偶出行
2024年05月22日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was unkept, needs a lot of maintenance. The door would not lock, the towels were dirty, they were gray not white!! The rooftop pool that comes with the suite was nasty, it looked like a pool of bacteria and fungus!!! DO NOT BOOK THIS RESORT! Expedia should be ashamed of even listing this resort with 8.9 stars!!! It was horrible!
Angelique D
2024 年 5 月入住 4 晚
10/10 超赞
shamandi
2024年05月15日
满意:清洁度、员工和服务、住宿条件和设施
shamandi
2024 年 5 月入住 3 晚
10/10 超赞
Meek The
与家人出行, 团体旅客
2024年05月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We was 5 min from downtown close to everything we wanted to get to. The hotel was very nice and clean. Rooms was big we had a ball for my birthday. Even though the whole town lights went out we still had a good time and was able to move around throughout the day.
Meek The
2024 年 4 月入住 3 晚
8/10 还可以
Lakesha,Philadelphia
与家人出行, 团体旅客
2024年05月13日
满意:住宿条件和设施,清洁度
The location was perfect, way too many dogs close to and on property. Staff barely understood English. WiFi was iffy and food was ok not enough options.
Lakesha
2024 年 5 月入住 3 晚
8/10 还可以
Flavio
与配偶出行
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Schönes Hotel, ca. 5 Minuten Autofahrt zum Strand. Frühstück eher spartanisch. Umgebung zum Hotel eher heruntergekommen.
Flavio
2024 年 4 月入住 4 晚
8/10 还可以
nabile
2024年05月13日
满意:住宿条件和设施,清洁度
No es muy accesible, forzosamente se debe pedir carrera y son muy costosos los taxis, fuimos bien atendidos y el hotel es muy bonito, solo creo que falta que te expliquen todo con lo que cuenta, pues solo te dan la llave y ya, yo olvide preguntar por el cenote del hotel y como ya mencioné; ellos no te comentan todos los servicios o amenidades con los que cuenta. De ahí en fuera todo me pareció excelente y regresaría otra vez
nabile
2024 年 5 月入住 1 晚
4/10 很差
Peter,Abilene
与配偶出行
2024年05月13日
不满意:清洁度、服务设施、住宿条件和设施
Well it’s located in the middle of the ghetto the poorest of the poor. The breakfast was awful, the fruit was old and on the first day I found a hair. The air conditioner worked well. They hardly ever cleaned the pool. The door frame was see through, I mean inches away from the frame so the mosquitos were awful. Tulum is a dump go somewhere else for sure.