乌玛拉斯豪华酒店

“員工十分友善，有求必應。別墅也很舒適，空間寬敞，很適合大家庭渡假”

“房間很大.服務員很細心的跟我們說房間的用品放在那裡.很舒適！在訂房的時候問說能不能裝飾一下房間.他們沒回什麼.但到達後有看到他們報置了.滿驚喜的！但是不好的點是到了晚上被蚊子一直叮.無法安睡.他們有蚊香.但只在外面使用.在房間裡很多地方都會跑蚊子進來.就算噴了防蚊液也沒用.”

“Everything was beyond expection. The impressive experience were the beautiful pool and the hospitality by the service team. The location was far from town but it was fine for me to enjoy the silence. The facilities are truly shown in the photo of the website. The main improvements are free transportation from/to airport(Not clearly stated, different answers by different receptionists)and the cleanliness of outdoor shower area.”

“Property did not look like the pictures. AC doesn’t work in a place that was 90 degrees and humid, phone didn’t work, WiFi didn’t work, sheets smelled. Pretty much was forced to pay the cancellation because we were on a tight schedule and didn’t want to argue with the manager that barely spoke English over the phone.”

“Unfortunately the drainage was overflowing, so everything was a bit flooded and muddy.”

“飯店位置還可以，員工友善，但房間設施稍微舊一點，整體住宿滿意。早餐份量可再多一些！”

“放在行李箱的台幣被打掃的員工偷走。報警搞到三更半夜沒有半個主管出面處理。隔天也沒做任何賠償。真的很不好的經驗”

“I booked for 3 nights and left after first night. No way I was going to suffer through 2 more nights. I rather lose my 2 nights paid room than stay at this villa any longer. The condition of the villa was in poor condition. Lizard excrement everywhere, urine smell coming from the shower area, aircon not working properly, sliding door was broken, the grass by the pool was muddy, the sofa chair cushions were stained. Bathroom mirror was all mouldy and stained. And there was no power on first……