评分基于 1,105 条真实点评
4.1 客房清洁度
4.1 服务和员工
3.9 客房舒适度
3.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年10月30日 发布在：Hotels
Bad hospitality and bad management. The hotel was under renovation but I was not informed of. In the morning sharp at 9:00am, hammering sound just right above my room awakened me. When I stepped out the room, I found that my room was just like sitting in the midst of construction site. I went to reception desk, the staff was rude and said they are lawful to work. What a hospitality it is! I was very disappointed and angry about this. When I made a request to contact her manager, she told me that he is busy and so I have to sit aside and wait without knowing how long should I have to wait. I am sure that she had not pass my complaint to her head.
酒店管理层的评论
2023年11月1日，回复：酒店管理层 Frank
Hello, We are sorry that our room upgrade work caused you a disturbance. We do limit the time that they can work but we understand that with visitors from all over the world there is no perfect time.My understanding is that you did get to speak with the General Manager for about 30 minutes to discuss your concerns but again sorry if you felt more was needed. It is our goal to exceed your expectations and I am sorry on behalf of the Executive Suites that we did not do that with your visit.Have a wonderful day.
用户：真实旅客
发布日期：2023年10月29日 发布在：Expedia
Room is large and comfortable.
酒店管理层的评论
2023年10月31日，回复：酒店管理层 Frank
Thank you for your kind words. We are delighted that you were comfortable. Have a fantastic day.
用户：真实旅客
发布日期：2023年10月26日 发布在：Expedia
Not bad.
酒店管理层的评论
2023年10月26日，回复：酒店管理层 Frank
Hello Chun Hung,Thank you for taking the time to let us know about your recent visit.We are delighted that you were comfortable and feel you got a good value.Hope to see you again soon.
用户：真实旅客
发布日期：2023年8月14日 发布在：Expedia
The hotel is close to Gilmore Station and Brentwood Station. Just need to walk 7-8 mins to get there. Brentwood Centre is nearby.
酒店管理层的评论
2023年8月15日，回复：酒店管理层 Frank Scott
Hello Chi Ming,We are very happy that you were comfortable and found the location gave you easy access to visiting the city.Have a wonderful day.
用户：真实旅客
Problem with the Air Conditioner
发布日期：2023年4月20日 发布在：HotelsLocation is great. The restaurant at the hotel is reasonably priced and the food and service is good. However the air conditioner in the hotel room is placed literally next to the bed on floor. The fan of the AC could not be flipped so the AC had been blowing right to my face when I slept!
酒店管理层的评论
2023年4月20日，回复：酒店管理层 Frank Scott
Thank you for taking the time to provide us with feedback about your recent visit. We are sorry to hear that the HVAC location was disruptive to your sleep. We are limited in the areas that we can install them as they need to vent to the outside. We are very happy that your found the location and Acqua restaurant to your liking.
用户：真实旅客
值得推薦的一間飯店!
发布日期：2023年3月23日 发布在：Hotels如果你喜歡就寧靜的住房體驗，建議可以避開面向馬路的房間，因為SKY LINE的聲音會較為明顯。
房間內有微波爐、冰箱簡單的餐飲器具，挺不錯的，但可惜無法自己料理食物。
不過整體住宿體驗還不錯，附近的機能也很好，值得推薦!
酒店管理层的评论
2023年3月23日，回复：酒店管理层 Frank Scott
Thank you for providing us with feedback about your recent visit. We hope to see you again! Have a wonderful day.
用户：真实旅客
发布日期：2022年12月27日 发布在：Expedia
No hot water and everything is very old and not clean. It’s the worst hotel I have ever stayed.
酒店管理层的评论
2022年12月27日，回复：酒店管理层 Frank Scott
Hello Yu-Hsiang, I am sorry that we did not exceed your expectations. I also want to apologize for the emergency outage of our hot water for a couple of hours last night. We experienced an issue with the boiler. We are sorry that this caused you an issue.
用户：真实旅客
发布日期：2022年4月3日 发布在：Hotels
房间偏小
酒店管理层的评论
2022年4月7日，回复：酒店管理层 Cara
Thank you for your positive feedback! We apologize that our rooms did not meet your expectations.
用户：真实旅客 来自：Kamloops
发布日期：2024年5月25日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
All good
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Jonathan
Good Day Gordon, Thank you so much for staying with us on your visit to Burnaby. We appreciate your kind feedback in regards to your stay at the Executive Suites Hotel and your 5 star rating. We look forward to welcome you back in the future. Best regards,JonathanFront Office Manager
