Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 27, 2024 on Expedia
Stayed there numerous times always enjoyable, excellent rooms, staff and location, will stay again for sure.
Comment from Hotel Management
May 28, 2024 by Ryan, Hotel Management
Dear Della,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again
by A verified traveler
Posted May 27, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Ryan, Hotel Management
Dear Terry,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again
by A verified traveler
Posted May 25, 2024 on Expedia
The location was central and the common areas are neat! The water slide was fun, especially for the kids, but for some reason, one of the female staff was not personable and her responses were short (she could have been tired or near the end of her shift - but her attitude could have been better).
Comment from Hotel Management
May 25, 2024 by Ryan, Hotel Management
Dear Chris,Thank you for staying with us and for taking the time to give us such a generous review! We apologize as we recognize that the professionalism of our front desk agent could've been improved upon to reflect a more friendly nature. We'll take the time to coach this individual on ways they can improve their guest service skills. We hope you decide to visit us again in the near future. Thank you again
by A verified traveler
Posted May 22, 2024 on Expedia
The kids had an absolute blast with the pool and water slide, its location is perfect with the super store across the street and many many restaurants with in walking distance. The only down side is, the cleanliness, it is clean but there was hair in the sink and gum pressed under the nightstand table. Also the housekeeper came in our room early morning then apologized for coming in the wrong room. Other than those 2 issues, they stay was great, and what you would expect from a Canadian hotel.
Comment from Hotel Management
May 23, 2024 by Ryan, Hotel Management
Dear Byron,Thank you for staying with us and for taking the time to give us such a generous review. We apologize for the minor cleanliness issues and disruption during your stay. We'll take the necessary steps to improve in areas that need work to avoid this occurring in the future. We hope you decide to visit us again in the near future. Thank you again
by A verified traveler from Kowloon
Posted May 21, 2024 on Expedia
Good and proper facilities
Comment from Hotel Management
May 21, 2024 by Ryan, Hotel Management
Dear Ngai,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again
by A verified traveler
Posted May 20, 2024 on Expedia
Subpar breakfast
Comment from Hotel Management
May 20, 2024 by Ryan, Hotel Management
Dear Ana, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon our overall experience provided to our guests. We apologize for falling short of meeting your expectations with regard to the unsatisfactory breakfast. Your comments have been shared with the Manager who will work towards making the necessary improvements in this area.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
by A verified traveler
Posted May 20, 2024 on Expedia
I called front desk because it was very obvious by the pubic hair left behind in my bed that it had not been changed from previous occupants. Front desk asked me if I wanted fresh bedding??? was such a rhetorical question; I was more than a little gobsmacked. I said"yes" Absolutely and was then told there would be Bedding left at the front desk fo me to come and retrieve.
Comment from Hotel Management
May 20, 2024 by Ryan, Hotel Management
Dear Valerie, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon our overall experience provided to our guests. We apologize for falling short of meeting your expectations with regard to the unclean state of the bed in your room. Your comments have been shared with the Manager who will work towards making the necessary improvements in this area.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
by A verified traveler
Posted May 19, 2024 on Expedia
Aside from the very rude front desk night person the stay was good
Comment from Hotel Management
May 20, 2024 by Ryan, Hotel Management
Dear Shelly, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay was definitely below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We apologize on behalf of the agent you encountered for their unfriendly behavior . I have shared your feedback with our management leadership team to ensure the necessary guidelines are in place and reviewed to prevent any service issues such as these from occurring in future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted May 18, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by Ryan, Hotel Management
Dear Nick,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
by A verified traveler
Posted May 5, 2024 on Expedia
At first, it was assigned to Room 322, but it was difficult to use the toilet because the toilet water tank did not fill up even after waiting for 1 hour and 30 minutes.However, the front staff changed the room to room 309, allowing us to have a comfortable time.Thank you.
Comment from Hotel Management
May 7, 2024 by Ryan, Hotel Management
Dear Hayang,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.
