Ratings based on 135 Verified Reviews
4.4 Room cleanliness
4.2 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Front desk language barrier. Always guessed at what they were asking or commenting. Too high priced and no complimentary breakfast. Not even coffee. Parking is terrible and we have a truck. It’s sits on a rock. But the rooms seemed clean.
by A verified traveler
Posted May 25, 2024 on Expedia
by A verified traveler
Posted May 17, 2024 on Expedia
Easy check in. Friendly staff.
by A verified traveler
Posted May 12, 2024 on Expedia
Enjoyed our stay. Property was great. Road noise from our room was a little noisy for me as I’m a light sleeper but didn’t bother my family.
by A verified traveler
Posted May 9, 2024 on Expedia
Visiting my daughter at UVic and it was easy access to the highway and other areas.
by A verified traveler
Posted May 5, 2024 on Expedia
by A verified traveler
Posted May 4, 2024 on Expedia
If it were possible to give this hotel ZERO stars I would. Do NOT stay here. The room was in terrible condition, there was an incredible amount of noise from both highway and hallways and when we asked not to stay a second night they refused to allow us to cancel and told us that my complaints did not meet their cancelation policy. There is NOTHING in their cancelation policy to protect the consumer or allow you to receive a refund for subsequent nights if the hotel doesn’t meet your standard. Manager here is absolutely unhelpful, refuses to assist you in any way. Do not waste your time.
by A verified traveler
Posted Apr 29, 2024 on Expedia
It was very central
by A verified traveler
Posted Apr 28, 2024 on Expedia
The hotel staff were very friendly upon arrival. The check in process extremely smoothe. The room was nicely appointed with a desk and armchair as well as two very comfortable queen beds with crisp clean white linen. The room’s temperature was easily adjusted to make it as cozy or cool as we liked. The room smelled fresh and clean and the bathroom was not only very clean, but had a lovely bright white modern feel. Overall a very good experience and a reasonable price.
Comment from Hotel Management
Apr 28, 2024 by Guest Services, Hotel Management
Dear Kate,Thank you for taking the time to tell us about your experience at Holiday Inn VICTORIA – ELK LAKE.Please accept our sincere apologies that you ended up staying in a king size bedroom and not 02 queen-size bedroom. We will make sure to put it as your preference and provide you with the same for your future visits. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly 250-704-4656 at or guestservices@hielklake.comSincerely,Guest Services
by A verified traveler
Posted Apr 28, 2024 on Expedia
It was okay. Missed the ferry. Stayed for a night. Was given a room (I think it was an adjoining room), and I can hear the people on the other side. And I couldn’t sleep because they were playing with the knobs. Kept it lock but still uncomfortable.
