Ratings based on 462 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Great place to stay in Victoria
Comment from Hotel Management
May 31, 2024 by Team Solo, Hotel Management
Hello MariaJose,Thank you for the amazing 10/10 review! We are delighted that you had a positive experience at Solo Suites. It was a pleasure to host you, and your positive feedback will continue to motivate us to deliver exceptional service. Thank you once again, and we look forward to hosting you again. Regards,Team Solo
by A verified traveler from Kapolei
Posted May 21, 2024 on Expedia
Comment from Hotel Management
May 22, 2024 by Team Solo Suites, Hotel Management
Hello Brian,Thank you for your review! We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon.Warm regards, Team Solo Suites
by A verified traveler
Posted May 4, 2024 on Expedia
the bed was horrible was total warn out, and did sleep well
by A verified traveler
Posted May 4, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Team Solo Suites, Hotel Management
Hello Dean,Thank you for your review! We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon.Warm regards, Team Solo Suites
by A verified traveler
Posted Apr 30, 2024 on Expedia
Nice spot
Comment from Hotel Management
May 1, 2024 by Team Solo Suites, Hotel Management
Hello Mike,Thank you for your review! We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon.Warm regards, Team Solo Suites
by A verified traveler
Posted Apr 30, 2024 on Expedia
We found it peculiar that it’s a no contact check in but yet we had to go to the office to check in.
Comment from Hotel Management
May 1, 2024 by Team Solo Suites, Hotel Management
Hello Jill,Thank you for your review! We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon.Warm regards, Team Solo Suites
by A verified traveler
Posted Apr 28, 2024 on Expedia
No phone call. No reminder email. Nothing. Just a small paragraph in the middle of a long email stating I had to visit the office prior to check-in. What’s the point of self check in. I had everything to get into the room and when I showed up someone else was in the room.
Comment from Hotel Management
Apr 28, 2024 by Team Solo., Hotel Management
Hello David,We are sorry to hear that you had a bad check-in experience, we take great care of conveying the changes to our guests on time. We see that our office administrator sent a new email at 10:36 AM on 27th April to let you know of the room changes. However, we understand that you did not receive the email. We're sorry for the inconvenience and would like to ask you to give us another chance. We take great pride in our staff and our services. We will ensure that this kind of mishap does not occur again.We look forward to having you with us!Kindest regards,Team Solo.
by A verified traveler
Posted Apr 27, 2024 on Expedia
Pet friendly, great location, good size.
Comment from Hotel Management
Apr 28, 2024 by Team Solo Suites, Hotel Management
Hello Selma,Thank you for your review! We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon and are open to any suggestions to enhance your next stay. Warm regards, Team Solo Suites
by A verified traveler
Posted Apr 23, 2024 on Expedia
Very friendly staff. Let me check in early and late check out with no question ask.
Comment from Hotel Management
Apr 23, 2024 by Team Solo Suites, Hotel Management
Hello Coreen,Thank you once again for booking your accommodation with Solo Suites!We are thrilled that you enjoyed your stay with us and that our staff could accommodate your request for early check-in and Check-out needs with so much flexibility and warmth. Providing excellent services is our top priority and we look forward to hosting you again at the Solo Suites. Regards,Solo Suites.
by A verified traveler
Posted Apr 12, 2024 on Expedia
Comment from Hotel Management
Apr 13, 2024 by Team Solo Suites, Hotel Management
Hello Pauly,Thank you for rating us excellent. We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon and are open to any suggestions to enhance your next stay.Warm regards,Team Solo Suites
