There’s a gentleman by the name of “Chris” whom I’m assuming is an operator (answers and transfers accordingly) is NOT friendly at ALL. I’d HIGHLY suggest some customer service retraining.
The toilet had an issue which come to find out stemmed from outside yet, it was fixed in a timely fashion.
Laretta
2024 年 5 月入住 2 晚
10/10 超赞
Aaron
与家人及幼儿出行
2024年05月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love it love it love it! Felt like a home away from home. My kids loved the stairs and upstairs space for sleeping and play, my husband loved the loaded kitchen with a laundry unit!!! I loved the grounds and coffee shop overlooking the pond with a lot of lovely geese and green space. The private bedroom downstairs so we didn't share a room with the kids. Close proximity to Colonial Williamsburg! It was our favorite stay out of the 7 places we rented on our road trip.
Only thing I could live without is the calls from staff trying to sell us stuff. I know it's a club and a business but it was a tad annoying.
Overall, 5 stars 🌟
Aaron
2024 年 5 月入住 1 晚
8/10 还可以
Elaine
与家人出行
2024年05月26日
满意:住宿条件和设施,清洁度
Front desk could have been more pleasant. No dining option on property that was open. indoor pool was closed.
Elaine
2024 年 5 月入住 1 晚
10/10 超赞
david
与配偶出行
2024年05月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Units are like apartments versus a room at hotel.full size kitchen saves money versus going out for every meal. Close to outlet mall and other shopping. Within a few minutes to many restaurants. Adult only pool and hot tub outside. They also have 2 family pools.
david
2024 年 5 月入住 2 晚
6/10 一般
Patricia
与家人出行
2024年05月25日
不满意:员工和服务
The room itself was big and comfy but very outdated. It was also impossible to get anyone to help with getting extra bedding (for pullout couch). I called and everyone would transfer me and I would end up with a voicemail. The room was very quiet