Ratings based on 290 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 5, 2024 on Expedia
by A verified traveler
Posted Jun 3, 2024 on Expedia
Beautiful and clean hotel
by A verified traveler
Posted Jun 2, 2024 on Expedia
My rating reflects the fact that the room we were assigned first looked like it had been cleaned. We noticed the pillow cases looked they had been used. We then opened the bed and saw that in fact the bed was dirty with signs of dirt of the sheet. We then called the reception and they did give us another room right away which was clean. For an hotel of that class and price we felt it was unacceptable to give a dirty room to an arriving guest. The person at the reception was apologetic. We had breakfast/brunch there as well and the service at the restaurant was rather poor. We also noticed that coffee pots used by the waitress to serve us looked disgusting.
Comment from Hotel Management
Jun 6, 2024 by Tyler C, Hotel Management
Pascal, Thank you for taking the time to provide this feedback. I apologize this is the experience you encountered while visiting the Williams inn, as we strive for a consistent and ideal stay. I will communicate these concerns to our staff and leaders to ensure that both the shortfall in the rooms as well as dining are remedied. We look forward to welcoming you back to Williamstown.
by A verified traveler from Manchester
Posted May 18, 2024 on Expedia
by A verified traveler
Posted May 3, 2024 on Expedia
Love the Williams Inn
Comment from Hotel Management
May 6, 2024 by Megan, Hotel Management
Thank you for your five star review of your stay at The Williams Inn! We look forward to any additional comments about your stay!
by A verified traveler
Posted Apr 25, 2024 on Expedia
I love everything about this property!
Comment from Hotel Management
Apr 28, 2024 by Megan, Hotel Management
We appreciate your five star review of your experience at The Williams Inn! We look forward to welcoming you back!
by A verified traveler
Posted Apr 2, 2024 on Expedia
Beautiful spot!
Comment from Hotel Management
Apr 4, 2024 by Megan, Hotel Management
We appreciate your five star review of your stay! We look forward to welcoming you back for future visits!
by A verified traveler
Posted Mar 31, 2024 on Expedia
Comment from Hotel Management
Apr 23, 2024 by Megan, Hotel Management
Thank you for the five star review of your stay with us at The Williams Inn!
by A verified traveler
Posted Mar 26, 2024 on Expedia
Comment from Hotel Management
Mar 27, 2024 by Megan, Hotel Management
Thank you for your four star review of your stay at The Williams Inn!
by A verified traveler
Posted Mar 24, 2024 on Expedia
We love the Williams Inn
Comment from Hotel Management
Apr 4, 2024 by Megan, Hotel Management
We appreciate your five star review of The Williams Inn! We look forward to welcoming you back in the future!
