6/10 一般
Bettina，Burlington
与家人及幼儿出行
2024年05月27日
满意：清洁度
不满意：员工和服务
Overall, we had a good stay here. The hotel is clean but will need some updates of the old paint and cracked tiles soon. The vent in our bathroom didn‘t work, and housekeeping did not come by during the four nights we stayed. It was no problem getting fresh towels and leaving trash outside the room though. The first night, we had a very loud neighbor but the other nights were quiet. The bed was very comfortable. The only complaint we have is the young man at the front desk who was clearly bothered by us checking in and out. He probably didn‘t speak more than ten words with us. He mostly stayed somewhere in the lobby with his airbuds in and on his phone. Not the customer service we would expect from a Hilton. No hello or goodbye during his shift, which did not make us feel very welcome here.
Bettina
2024 年 5 月入住 4 晚