评分基于 1,095 条真实点评
4.0 客房清洁度
4.4 服务和员工
4.1 客房舒适度
3.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月9日 发布在：Expedia
Family friendly property!!
用户：真实旅客
发布日期：2024年6月9日 发布在：Expedia
This was our second time staying here and definitely the last. Front desk staff extremely rude. No matter what time of day or night they were just miserable! Hotel is dirty. No housekeeping, not even a broom to sweep up sand in unit. Pool towels are stained. Bathroom towels are faded and worn. Eric was the only employee we encountered over 5 days that was nice! Don’t stay here!
用户：真实旅客
发布日期：2024年6月7日 发布在：Expedia
Customer elevator is very warm due to direct sunlight shining in
酒店管理层的评论
2024年6月8日，回复：酒店管理层 TRINITY
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.
用户：真实旅客
发布日期：2024年6月6日 发布在：Expedia
The parking was located close to my room. The beach was conveniently in walking distance. Check in and check out was smooth and fast!
酒店管理层的评论
2024年6月6日，回复：酒店管理层 TRINITY
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!
用户：真实旅客
发布日期：2024年6月6日 发布在：Expedia
Excelente lugar asecible
酒店管理层的评论
2024年6月6日，回复：酒店管理层 TRINITY
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
Loved the fact that you could enjoy the beach and/or pool earlier than check in time and you could do the same after check out!
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Trinity
Thank you for your review! We are so glad to hear that your stay with us was enjoyable! We work very hard to ensure guest satisfaction and it is always nice to hear that our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort! We hope to see you again in the future!
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
Great view and great access to the beach.
Air didn't work correctly. Several outlets didn't work, water damage. TV in the room didn't work. Water smelled bad in shower and sink.
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Trinity
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way that we can. Guest satisfaction is very important to us. Thank you for choosing to stay at Shell Island Resort.
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
The property is in need of a serious deep clean and updates. The restaurant food was absolutely appalling. There was minimal hot water and towels. There was quite a snafoo with miscommunication regarding parking. One of the front desk attendants gave us the wrong information regarding guest passes which led to a very awkward situation. Only after some serious complaints did the manager Ms Trinity try to make the situation right which we were appreciative of. The access to parking and beach were really great- so that would be the only positives.
酒店管理层的评论
2024年6月2日，回复：酒店管理层 TRINITY
Good Afternoon,Thank you for choosing to stay with Shell Island. We appreciate you feedback. We apologize for any inconvenience or issues you experience while staying with us .It does help us give better ways to improve. We do hope that we will see you again in the future. Have a wonderful day.
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
Beautiful hotel and beach. It was not crowded, and my wife likes to hunt for shells!
酒店管理层的评论
2024年6月2日，回复：酒店管理层 TRINITY
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!
用户：真实旅客 来自：Bahama
发布日期：2024年5月28日 发布在：Expedia
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Trinity
Thank you for your review! We are so glad to hear that your stay with us was enjoyable! We work very hard to ensure guest satisfaction and it is always nice to hear that our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort! We hope to see you again in the future!
