Ratings based on 45 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jan 20, 2024 on Hotels
Comment from Hotel Management
Feb 17, 2024 by 亀の井ホテル柳川, Hotel Management
Thank you very much for using our hotel.We will continue to strive to create a hotel where our customers can stay comfortably, so please come visit us again. All of our staff are looking forward to seeing you.Kamenoi Hotel Yanagawa Front Desk
by A verified traveler
Posted May 27, 2023 on Expedia
Nice relaxing area. Great staff. Facilities a bit old.
Comment from Hotel Management
Jun 8, 2023 by 亀の井ホテル柳川, Hotel Management
Thank you very much for stayingat our hotel.We would also like to thank you for your kind words of praise for our hotel and staff.However, we apologize for the inconvenience caused by the old facilities.The hotel was rebranded as Kamenoi Hotel Yanagawa on July 1, 2023, but the building itself has a long history and is undeniably aged. We will thoroughly clean the hotel so that you can feel that it is a "clean hotel, even if it is old", and we will continue to strive to improve our services so that many customers will be pleased. If you have a chance, please come again. We are looking forward to serving you again Mr.Alton.
by A verified traveler
Posted May 13, 2024 on Expedia
身障者の方たちに設備が整っているように思いました。
by A verified traveler
Posted Apr 4, 2024 on Expedia
お料理が美味しかったです。
Comment from Hotel Management
May 17, 2024 by 亀の井ホテル柳川 フロント, Hotel Management
ご投稿者さまこのたびは、当ホテルをご利用いただきまして誠にありがとうございました。ご投稿者様におかれましては、お食事にご満足いただけましたようで、私どもも大変嬉しく存じます。今後も、ご利用いただくお客さまにお喜びいただけますようサービス向上に努めてまいりますので、ぜひまたご利用くださいませ。スタッフ一同心よりお待ち申し上げております。
by A verified traveler
Posted Mar 28, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by 亀の井ホテル柳川 フロント, Hotel Management
このたびは、当ホテルをご利用いただきまして誠にありがとうございました。今後も、ご利用いただくお客さまにご満足いただけるホテル作りに取り組んでまいりますので、次回のご利用の機会をいただけますと幸いでございます。
by A verified traveler
Posted Mar 19, 2024 on Expedia
Very nice.
Comment from Hotel Management
Apr 11, 2024 by 亀の井ホテル柳川 フロント, Hotel Management
Thank you very much for using our hotel.We will continue to strive to improve our services so that our customers can enjoy a comfortable stay, so please come visit us again.Kamenoi Hotel Yanagawa Front
by A verified traveler
Posted Feb 20, 2024 on Hotels
Comment from Hotel Management
Mar 22, 2024 by 亀の井ホテル柳川, Hotel Management
非常感謝您使用我們酒店並給予高度評價。我們將繼續努力打造一家令顧客滿意的酒店，歡迎您再次光臨。我們發自內心地期待。
by A verified traveler
완전추천
Posted Jan 31, 2024 on Hotels2박3일동안 너무좋았어요. 호텔에서 먹는 저녁식사가 완전 만족,그 자체였어요. 2일동안 메뉴가 서로 달라 무얼 먹을지 기대되었답니다. 저녁엔 1층 노천온천을 아침엔 5층 대욕장을 이용했는데 피부가 완전 부드러워졌어요. 호텔에서 운영하는 뱃놀이도 매우 훌륭했답니다. 배에 고다츠가있어서 따뜻했고 사공분이 완전 친절하고 노래도 너무 멋지게 부르셨어요. 한국사람 한명없는 호텔은 처음인듯요^^ 완전 만족한 호텔이었습니다
Comment from Hotel Management
Feb 17, 2024 by 亀の井ホテル柳川, Hotel Management
이번에는 저희 호텔을 이용해 주셔서 감사합니다.온천이나 식사에 대해서는 만족하실 수 있었던 것 같아, 매우 기쁘게 생각합니다. 저희 호텔의 온천은 촉감이 부드럽고 많은 손님들로부터 호평을 받고 있습니다. 또, 코타츠 배를 즐길 수 있었던 것 같아, 저희도 기쁜 한입니다. 박력 있는 가성은 국내뿐만 아니라 해외 고객으로부터도 기쁨의 목소리를 다수 받고 있습니다.앞으로도 고객님의 멋진 추억 만들기를 도와드릴 수 있도록 서비스 향상에 노력하겠습니다. 꼭 다시 오시기 바랍니다. 스탭 일동심보다 기다리고 있습니다.가메노이 호텔 야나가와 프론트 담당
by A verified traveler
Posted Dec 31, 2023 on Expedia
I knew it’s a hotel with long history but I didn’t expect the rooms were so old fashioned, facilities and lightning were outdated. Dinner was served in a rush manner. Reception staff was helpful though.
Comment from Hotel Management
Jan 13, 2024 by 亀の井ホテル柳川, Hotel Management
Thank you very much for using our hotel. We would also like to thank you for your kind words regarding the staff's response.We apologize for any inconvenience caused regarding the timing of dinner serving.Our hotel was rebranded to "Kamenoi Hotel" in July 2022, but the building has a long history and is undeniably aging. We will continue to strive to create a old but beautiful hotel,'' so please come visit us again. We look forward to seeing you again.Kamenoi Hotel Yanagawa Manager
by A verified traveler
Posted Dec 28, 2023 on Hotels
Comment from Hotel Management
Jan 13, 2024 by 亀の井ホテル柳川, Hotel Management
非常感謝您使用我們酒店。我們將繼續努力改善我們的服務，讓我們的顧客能夠舒適地度過時光。 我們期待再次為您服務。龜之井飯店 柳川 經理
