When we arrived, the desk staff was unfriendly. When we arrived to our room, we noticed that there was no shampoo or lotion. When we inquired, they just said--'all we have is conditioner'. We went to use the exercise room: the peloton, elliptical and both of the two treadmills were broken. Even the medicine balls were broken. When we checked out, there was coffee and hot water near the registratio desk. Coincidentally or not, the hot water was cold. Just a final indication of a pathetic stay.