4/10 Poor
Braden
Business traveler
14 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a total of 2 weeks to work in the area. Overall the property was decent, but showed its age. On check in, I was told that the amount I was paying covered the entirety of my stay, but was charged again $460 after my room key stopped working at the end of my first week. The room was cleaned daily with the exception of one day where the bedsheets had been removed by the cleaning staff and were not replaced when I returned as well as a spray bottle with cleaning solution had been left in the bathroom. I notified the front desk and was given sheets to make the bed myself- which is unsatisfactory when the service is paid for. There were outlets by the bed which didn’t work, but others in the room did. The breakfast items were all bread of various kinds with the exception of canned fruit mix that was in a bowl. I was told that hot breakfast items like eggs, waffles and bacon or sausage had been removed during Covid and were no longer offered.. During my stay, I asked for a cot so I could have a guest and was told by the front desk they did not have cots on site. I then learned the next day that wasn’t true and the girl working had been told not to offer cots because they were uncomfortable.. Overall, I would say the staff needs better hospitality training to be considered for future bookings and property updates need to be made for future guest comfort
Braden
Stayed 14 nights in Apr 2024