2/10 Terrible
Cody
Traveled with family and small children, Traveled with family
8 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled like a dirty foot, mixed with mildew. We asked for spray and the mustached front desk person came up with a spray bottle, sprayed the floor in a few spots, and said that should do it, and left. Room continued to smell horrible afterwards. Mustached front desk guy seemed inconvenienced every time we had a problem. The second day the pool went out of commission which was the entire reason we even chose that hotel to begin with. Our bathtub didn’t drain properly, it took 30 minutes in between bath and showers to get back in. The WiFi was incredibly slow, it would take 10 minutes in between loads of any webpage. The cleaning crew skipped our room the first two nights so we had to take our own trash down and request more towels and washcloths. We didn’t get our room vacuumed for two nights, which makes it difficult to work with when traveling with toddlers. We stayed for three nights total and never got our sheets or bedding changed at all, nor did we get a refill k-cup for our coffee maker once. The complimentary body wash in our room stayed empty the entire stay never got a refill. The workout area stayed without water the entire time. All in all, the room was 110 a night but I wouldn’t even recommend it to someone for 30 dollars a night. Save your money and go somewhere else. I will never return to this hotel chain in Ashland or any holiday inn express ever again after this experience.
Cody
Stayed 3 nights in Jun 2024