When we got there there was a phone number on door which we called and a man and girl came up from a shop and let us in about a hour later they were telling all the guests to pay again or leave saying they hadn’t received payment which had clearly came out everyone’s bank my little boy was very upset and so were a lot of guests it was terrible
Marion
2023 年 9 月入住 2 晚
2/10 糟糕
Sally
2023年09月16日
不满意:员工和服务,清洁度
Sally
2023 年 9 月入住 1 晚
2/10 糟糕
Sean
与家人出行
2023年09月13日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid this hotwl
When booking the photo of the property was different to the actual front of the hotel. The man on reception was on the phone to his friend when i got there and showee no interest in being helpful. The booking says wifi and a carpark but there is neither. When asking about car park was told to use the full public car park at the end of the road. The shower was only freezing cold water the hot wouldnt work, we had kitchen roll instead of toilet roll in the toilet. The tv could not get any channels and there were empty crisp packets and rubbish behind and under the beds. And the hotel have refused our request for a refund. Even a cheap basic hotel should have basics such as hot water for a shower, toilet roll and a tv that works Avoid this hotel
Sean
2023 年 9 月入住 1 晚
6/10 一般
P
团体旅客
2023年09月11日
满意:客房舒适度
Parking can be expensive
Acceptable standard but an empty building was opposite and asked about parking there aas my uncle is disabled. Sunday morning I found a PCN on my car. Quite disappointed
P
2023 年 9 月入住 1 晚
4/10 很差
Samah
与家人出行
2023年09月11日
不满意:客房舒适度,住宿条件和设施
One of the rooms we booked the tv didn’t work, the shower was cold water didn’t heat up.
Samah
2023 年 9 月入住 1 晚
2/10 糟糕
Mashal
2023年09月3日
Mashal
2023 年 9 月入住 1 晚
2/10 糟糕
真实旅客
团体旅客
2023年08月29日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible Helmshore
There were no english speakers. Had to wait 15 mins for an english speaker to cone to the hotel.
Beds were made but the room had not been cleaned, very dusty and toilet had been used but not flushed.
The online pictures do not look like the sane hotel, if there were would not have booked it.
真实旅客
2023 年 8 月入住 1 晚
2/10 糟糕
Graeme
与配偶出行
2023年08月28日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The smell on the entrance to the property was rotten & damp
The fact there was pubic hair all over the bathroom from previous guests
No clean bedding on beds
Was that bad I had to go to find another hotel to stay in after travelling nearly 4 hours to find out they took our payment for the booking and gave our booking to someone else
Considering contacting trading standards never seen such a shamble in my life !
And also the reviews , photos and hygiene rating on the website is from 2020
Hotel needs shut down