This hotel was disgusting and an extreme disappointment…. I’ll start with that for those who read only the first line of reviews (I do it too). But I have a laundry list of issues with this place so this might get long.
First of all, the entire hotel has a MAJOR moisture issue. You don’t notice it in the lobby when you first walk in, which is where, it seems, they put all of their money into. But when you take the crappy elevator up to the A and B towers you are hit with the smell of mold and mildew once the elevator doors open. And the smell doesn’t go away when you enter your room. They’ve attempted to hide the water damage with paint, plaster and caulking to no avail. There is water coming out of the light fixtures and vents (pic attached), and when you use the shower and see all of the water stream down the side of the tub and flood the bathroom floor you see that this would be one of the contributing factors to the water damage.
The water coming out of the bath and shower is very noticeably yellow (pic attached)
Everything in the room is in decay, there is little to no attempt at maintenance. The balcony door was rusted and almost impossible to open (pics attached)
When we went to bed, we quickly realized just how thin the walls were, you could hear everything… the hallways were very echoey and doors were slamming all night. We got zero sleep the night before we traveled back home.
Breakfast buffet was awful, their idea of a breakfast meat is cut up hot dogs...
Kailey
2024 年 5 月入住 1 晚
10/10 超赞
Britney Rene
团体旅客
2024年05月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was lovely and very helpful and friendly. Clean and overall safe
Britney Rene
2024 年 5 月入住 5 晚
10/10 超赞
Jorge
与配偶出行
2024年05月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cercanía a establecimientos comerciales en Cancún. Disponibilidad y atención del personal. Vista espectacular hacia el mar.
Jorge
2024 年 5 月入住 6 晚
6/10 一般
Joshua
2024年05月31日
满意:员工和服务,清洁度
Joshua
2024 年 5 月入住 4 晚
2/10 糟糕
Maura
与家人出行
2024年05月30日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotwl wasnt what i thought it was gonna be. It needs updating
Maura
2024 年 5 月入住 1 晚
2/10 糟糕
Tamara
与配偶出行
2024年05月29日
不满意:住宿条件和设施,清洁度
We checked into our room and it was dirty, dim and had a smell. We had to change rooms the next day but couldn’t get our room until after 3pm but they made us check out of current room by 12pm. So we was without a room for 3 hrs. We didn’t get anything we was promised like our robes, slippers, welcome amenities and even with the upgrade the room still has a smell. We was double charged at the fish bar and when we went back 30 mins later to confront the guy he acted as if he didn’t remember us. Overall this hotel gets a 3/10 because the views are amazing.
Tamara
2024 年 5 月入住 5 晚
4/10 很差
Andres,Weston
2024年05月29日
不满意:住宿条件和设施,员工和服务
Andres
2024 年 5 月入住 1 晚
4/10 很差
Miguel,Hollywood
与家人出行
2024年05月29日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The air conditioner doesn’t work.
Miguel
2024 年 5 月入住 1 晚
4/10 很差
Gerald
2024年05月28日
不满意:服务设施
The food was good.. Way too many restrictions. Bar are restaurant close around 10.