Good location, 15 minutes from Como S.Giovanni, close to ferry pier and town centre. The room was clean and comfortable, good breakfast , fine dinner and friendly staff in the bistro. A little bit disappointed without a lakeview room even we asked for, only a view of the Duomo, but still happy to stay at the Barchetta Excelsior.
Hong Lai
10/10 超赞
真实旅客
2015年07月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel, great lake view.
Warm hospitality of hotel receptionist, great location with lake-view room.
This was my first time visited Como. The hotel is in great location close to ferry port and a lot of nice resturant nearby, easy to move around the small town. The room is comfortable, perfect lake view. The staff is very kind and helpful. I would definitely stay here again.
Chau
2/10 糟糕
Esra
2024年05月4日
不满意:住宿条件和设施,员工和服务
We couldnt eat breakfast because all the chairs were extremely dirty. We coil t find a clean one to sit on. They were discussing.
There was no one to help you. Guys were looking when we try to carry our luggage. The best part of this hotel is there was a short guy who helped our luggage for the first time. After him , all other guys were not helpfull or attentive to customers. We told them we could not find a clean chair , he was talking very bothered. He didnt care. He was upset.
Ladies in consieridge they all were very helpful.
Hotel is old. Filty.
The water pressure is low to take a shower.
Esra
2024 年 5 月入住 1 晚
6/10 一般
Joanna
与配偶出行
2024年05月3日
满意:员工和服务,清洁度
Pros-
Very good location for boats to other towns on lake.
Good breakfast included in our deal.
Staff were very pleasant.
Cons
Very expensive for a hotel that needs updating ; we were aware that the hotel was traditional in style but a modernisation of some aspects is needed.
Inefficient air con; very hot in room and we were told as the weather had been cool the setting had been changed to heating across all the rooms, so no individual option.
We had a room at the back of the hotel overlooking the side of
Mc Donalds, so it was quite noisy.....as we had the window open due to the Aircon issue .
Poor lighting in the room- side lights by the bed and 1 table lamp only .
Joanna
2024 年 4 月入住 5 晚
10/10 超赞
Diosa,Streamwood
与家人出行, 团体旅客
2024年04月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best place to stay in Como. Nice view and accessibility to everything