I will never stay in a Hilton again. Horrible customer service horrible setup horrible parking drunk people parting in the hallways. Worse than the worse place. Don't ask anyone for help here even though it's there job and they get paid for customer service. But they don't actually want to have to do anything. As the employee is mowing down food and a slurpy behind the counter, we approach with questions. Boy was that a mistake. We had already checked in early and had got our key cards but hadn't been to the room. We politely asked for some assistance with the elevator. She proceeds to tell me I need to show her my ID. I said I already checked in and here are my key cards my ID is buried under all my things right now. I only need help with the elevator. It was 10 at night and I had 2 year old twins in my arms. She refused to help me and said she was going to call the police on me. I then just asked for a refund on my fully refundable room so we could leave and find a better suited place but she refused to even address us. Honestly folks if you don't want to deal with people don't work in hospitality. BTW it was a key card swipe elevator so your supposed to wave your key card-and then pray 15 other people don't cram in waving there's too or you might just spend 45 minutes going up and down on the fancy elevator-no stairs only emergency exits.
erica
2024 年 5 月入住 1 晚
10/10 超赞
Arkelah
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施
Arkelah
2024 年 5 月入住 1 晚
10/10 超赞
ELLIOTT
商务旅客
2024年05月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly & helpful. Room was super clean, quiet, and well appointed.
ELLIOTT
2024 年 3 月入住 1 晚
10/10 超赞
Ukina
与配偶出行
2024年05月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very busy hotel with cooperate meetings but other than that everything was excellent
Ukina
2024 年 5 月入住 1 晚
10/10 超赞
Constantine
商务旅客
2024年05月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent Hotel, plus I think they have upgraded their TV's its now has internet TV.
Constantine
2024 年 5 月入住 1 晚
10/10 超赞
Jade,Perris
2024年05月14日
满意:清洁度、员工和服务、住宿条件和设施
We really enjoyed our stay here
Jade
2024 年 3 月入住 3 晚
6/10 一般
Jorge
与家人出行
2024年05月14日
满意:住宿条件和设施
Quiet area
I don't like that they charge for everything parking, wifi etc..
Jorge
2024 年 5 月入住 2 晚
6/10 一般
Christi
与家人出行
2024年05月13日
满意:住宿条件和设施,员工和服务
The room that I stayed in was just okay. Upon entry there was a very stale smell in the room, the refrigerator was broken, and there were several stains on my bedding. After contacting the front desk to address the sheets and the fridge it was handled quickly. However, there were just several other things that were overlooked dusty, closet, dirty toilet etc. For the price we paid I just expected a higher level of care. The staff were great & very responsive.